As a Partner Onboarding and Growth Specialist at Cymax Group, I ensure seamless onboarding experiences for new vendors, driving growth and maximizing efficiency. With a robust background in ecommerce and a talent for process optimization, I streamline onboarding processes, manage vendor accounts, and foster vendor success throughout their first year.Responsibilities:Partner Onboarding --Collaborate with new vendors to collect necessary data and manage partner accounts.-Coordinate cross-departmentally to facilitate account setup activities.-Develop and maintain streamlined onboarding processes for optimal efficiency.-Conduct pre-live and pre-sign reviews, and provide training on platform usage.Onboarding Process Management --Ensure high-quality vendor data and troubleshoot setup issues.-Lead process documentation initiatives and support automation efforts.-Maintain vendor resources for self-service capabilities and scalability.-Source feedback to improve products, platforms, and team performance.Partner Growth and Acceleration --Drive sales and resolve performance issues, monitoring account health.-Promote private label initiatives, sales events, and marketing activities.-Collaborate with Account Management to maximize planned activities and analyze pricing strategies.-Compile vendor performance metrics, SLA monitoring, and reporting for continuous improvement.

I have taught a variety of courses including: Social Media, Academic Writing, Business Writing, Public Speaking, British Literature, Science Fiction, and Children's Literature

- Promoted to Seller Communications Specialist, responsible for crafting mass communications to all of Jane’s sellers.-Logged and tracked all seller communications in HubSpot CRM. - Redesigned the seller community interface using Vanilla/Higher Logic (including some light HTML coding and graphic design) for enhanced user experience. - Continued to manage the Women’s Tops book of business, as outlined below. - Actively participated in company committees, including Diversity, Equity, Inclusion, and Belonging, and Company Culture Ambassadors.

- Promoted to a Vendor Manager role, overseeing the $100 million Women's Tops book of business.-Devised and led a project to improve the experience for our Curve customers and sellers by collaborating strategically with our merchandising team to overhaul our assortment on our Curve feed, auditing it to ensure relevance and availability of stock to reduce customer bounce rate. My work resulted in a 425% QoQ increase in sales from this feed. - Provided business optimization coaching to highest value sellers, using data analysis to influence their decision making about their operations on the platform. - Ensured vendors optimized their inventory management, and always stocked the highest performing product variants. - Negotiated favourable terms for site promotions. - Provided insights and feedback on product development and merchandising, including vendor’s imagery and product descriptions, as well as available variant assortment. - Collaborated with cross-functional teams in merchandising, marketing, data, product, and communications to ensure company-wide implications were considered in decision-making. - Used consultative sales techniques to drive seller adoption of Jane Ads, our in-house pay-to-promote program. Consistently the top selling Account Manager, exceeding set targets every month by 200% or more. Responsible for managing the entire sales cycle including customer research, lead generation/lead qualification, presenting/pitching, proposing, negotiating, and closing, as well as following up to ensure client satisfaction and potentially offering additional solutions. - Led a team of Vendor Managers who were assigned to the company’s other books. - Designed new reporting processes for improved data governance, and conducted data reporting audits to improve reporting relevance, performance, and accuracy.

- Managed vendors in a $20 million home and electronics book of business, optimizing seller operations for increased exposure and sales on the platform. - Addressed bad actors on the platform by meeting with them to understand the issue and resolve it, or institute account limitations/terminations when needed. - Collaborated with key stakeholders to ensure business goals and large initiatives were met.-Presented key results on a weekly, monthly, and quarterly basis to both internal and external stakeholders.- Utilized data analysis tools with large data sets to ensure sellers’ business optimization, monitoring seller performance metrics and providing sellers with insight and advice on their product merchandising.

- Founded and managed an independent online and brick-and-mortar clothing store.- Oversaw all aspects of business operations, including in-store and e-commerce merchandising, online marketing, SEO, finance, inventory management, and staff training, scheduling, and general leadership. - Built and managed social media profiles from the ground up, and gained substantial followings (>150k Instagram followers, >15k Facebook followers).-Voted #1 plus size store in Toronto by BlogTO

I taught a survey course on British Literature from 800 - 1920.

As a summer distributor, I was responsible for ensuring the accurate and timely distribution of merchandise to stores. I monitored sell-through rate and assisted in the improvement of the automatic replenishment system by analyzing sales trends.