• Experienced, customer focused Service Delivery Lead• Leader of large, multi-process teams with responsibility for people management and development. • Extensive shared services experience working in both in house teams and in partnership with third-party providers. Experience includes: o Global Transition experience, including Offshore, working with teams in Manila and Indiao Creation of process documentation and training materialso Delivery of training to new team members and team leads.o Performance assessments.• General management in retail operations.• Effective Communicator – I am comfortable and confident in dealings at all levels within an organisation and/or with external agencies. • Motivated, organised and excellent at prioritising workload in line with business priorities. I thrive on taking responsibility and problem solving • Strong team player but with the confidence and motivation to work alone.• Leadership and Motivation – High level of leadership skills with a strong focus on achieving results through people. I set and maintain high standards for myself and my team, seeking opportunities to learn new skills whenever the opportunity arises.