Karen Windeatt Email & Phone Number

Weybridge, Haydock And Bromsgrove Uk

Developing and executing an advanced business plan and ensuring effective operation of staff to create efficient departments. Increasing visibility of the business through streamlining of business and billing processes, thus enhancing productivity and reducing expenses accrued. Formulating business expectations and targets for staff and conducting regular reviews to ensure progress towards meeting the set targets. Evaluating personnel based on client satisfaction rates and responses offered to customers. Attending sales meetings to devise and improve ways in which the staff respond to clients.Notable accomplisments: Built a united ‘customer-centric’ and user-friendly interface coupling fixed and system support. Developed and executed an advanced and industry leading CRM system to encompass three separate systems (Goldmine, Sage and Excel).

Weybridge, Bristol, Haydock And Bromsgrove Uk

Supervised training of new staff to keep them well versed in company and departmental roles. Liaised with senior business management to ensure providence of technical solutions to business problems. Developed and maintained effective relationships with clients. Managed a skilled team by motivating and enthusing them in order to create a high performance and result-oriented environment. Was responsible for the continual improvement of processes and procedures that are utilised for delivering services to clients. Was responsible for creation and distribution of daily, monthly and quarterly ad-hoc reports to senior management. Oversaw the procurement process of the company ensuring competitive sourcing to reduce COGs and maximise EBITDA.

Bromsgrove Uk

Created an environment orientated to trust, open communication, creative thinking and a cohesive team effort. Procurement responsibility including terms negotiation, supplier liaison and account payment ensuring all supply line availability. Identified customer’s dilemma and liaise with team members to bring about a prompt and satisfactory resolution. Management Customer Service Advisors CSA’s (8) faults, chargeable and system installations. Scheduled responsibility for system installations and fault correction across the UK. Complied with professional objectives and standards and made evaluations of competitor activities. Managed call centre resources to meet inbound call demands and ensured department meets service level agreements (SLA’s).Notable accomplishments: Implemented sales procedures and policies for organisational changes that were crucial to making the business more profitable and effective.

Bromsgrove

Uk Wide

Uk Wide

A Level, Business Studies (C) English Lang (B) Psychology (B) A/S French, Bbc

Gcse, 10X A*- B