Continued administrative assistant and operations manager duties from SRFax as Consensus Cloud Solutions purchased SRFax.Fulfilling accounts receivables duties for the brand, including customer communications and data entry of payments and collections.Regularly meet and present to various vice presidents within the parent organization, coordinating with other brands and departments, balancing corporate goals with the needs of brand customers.Manage daily operations of staff and facilities under an expanding hybrid workplace model, directly overseeing a team of eleven. Hiring a manager, first training them on internal systems, then facilitating as they transition existing team to a formal call centre within new parent organization while maintaining original office culture. Coordinate team meetings of hybrid team to ensure multi-department communication channels remain open as company grows with staff in multiple locations.In charge of new hires for customer service, technical support, and inventory roles, which includes overseeing the training of customer service representatives on internal systems and providing support over phone and email; providing regular feedback and managing schedules.

Continued administrative assistant duties from the previous role while taking on a new, supervisory role.Manage daily operations of staff and facilities, including transitioning under new ownership, maintaining staffing and communication as the business grew exponentially with Covid-19 while employees were working from home, as well as planning and budgeting for return-to-office under new pandemic safety regulations.Became direct supervisor over a team of nine, handling customer service escalations and being the liaison between departments.Coordinate team meetings both in office and during work-from-home to ensure multi-department communication channels remain open as company grows with staff in multiple locations.Overseeing training of customer service representatives with our internal systems and their giving of support to customers over phone and email; providing regular feedback and managing schedules. Hiring and training an assistant to ensure customer service quality levels are maintained.In charge of new hires for customer service, technical support, and inventory roles.

Process daily billing for all subscription clients.Responsible for monthly audits of inventory, monthly bank reconciliations, and daily reconciliationsof credit card transactions.Fulfil duties of accounts receivables including communications, collections, and data entry.Prepare bank deposits and reconciled direct payments.Provide customer service and technical support to current and potential clients boththrough an online portal and over the phone.Oversee paperwork and processes for transferring existing fax numbers into inventory,maintaining communication between end-user and provider.Help streamline and improve internal systems for maintaining the flow ofinformation and being able to introduce new employees as the company expanded.A notable project including researching each provincial health authority, including size and contact information for appropriate IT and managment teams as we began to transition our focus to the health care industry.

Accurately prepared personal and small business tax returns.Stayed up to date with federal and provincial tax changes.Educated clients on how to maximize their income and savings.Learned proprietary software, various tax preparation software, and manual tax returns.Required communication and organizational skills as team members and locations changed.Customer service and interpersonal skills required for building relationships and providing with positive experiences for clients.

Developed expense and revenue tracking systems tailored specifically to the business.Responsible for nightly and annual audits.Handled all online reservations and managed the online inventories to maximizeavailability.Trained new employees on all aspects of front desk duties.Provided customer service to current and potential guests, both in person and byphone, as well as interfacing with housekeeping staff on unit turn-over.Handled cash and credit payments.

Within the Applied Technologies administration.Correlated and distributed budget and expense reports for various departments.

Retail customer service & cash handling.Responsible for cash management and night deposits.In charge of inventory control for location, assisting with maintaining levels and ordering new stock.Assisted with bookkeeping and tracking of daily sales for location.