Karen Jacobs Email & Phone Number

Baltimore, Maryland, United States

Train and coach individuals and teams to achieve high performance skills. Focus on stronger sales, leadership development, personal accountability, increased revenue, employee and customer retention, problem solving and stronger customer service. Provide executive/management and team coaching to help professionals achieve higher potential and goals, better handle conflicting issue, achieve greater success in team and personnel dynamics.

Provide Safety Management and Training Solutions utilizing best practice methodologies from dss+. Consult and train organizations that seek to improve their Safety Management Systems. Focus is on behavioral aspects and process improvement efforts to transform systems and people relating to safety.

* Project Management: Master Black Belt, leading several process improvement projects to improve efficiency, reduce cycle times, improve strategic sourcing and lower operating costs. Lead Safety Transformation project to improve safety culture and develop new process and investigation tools. Achieved certification for Safety Professional status. * Marketing and Stategic Planning for new product and service ventures, outsourcing and planning.* Market Research: managed both qualitative and quantitative research, professional moderator, analytical and consultanting skills. Studies covered satisfaction, advertising awareness, branding and attitudinal evaluations.* Management- managed over 32 employees, and budgets over $50 million for logistics services division * Communications - supported advertising and communication efforts

(2003 * 2006) Master Black Belt * Six Sigma trained. Manage process improvement teams to create new andimprove existing process for better asset utilization and efficiencies. Sample process improvement projects: strategic sourcing, logistics management, materialsmanagement, smart grid technology, telecommunication propriety infrastructure build,relocation facility movement and several resource asset efficiencies. Improved assetmanagement and achieved 3M in savings annually for one project.

Business Planning Operations * (2000 * 2003) Management of business and financial / budgeting operations for shared service's division(General Services). Managed in-house print and digital media operations and profitabletelecommunication marketing services. Managed staff positions for $60 million dollar Shared Services Division's operations forpublic utility. Created annual business planning and budget management processes. Managedtwo competitive services including in-house printing and digital media operations andprofitable tower leasing for telecommunication application that directly improved bottomline.

Managed Program Office for implementation of Electric Deregulation Customer Informationsystems. Responsible for data stewardship, resource planning, budgeting, and projectmanagement for Customer Information Systems during electric deregulation initialimplementation. Ensured functionality of Electric Deregulation Customer Information Data Managementsystems built to specifications that exceeded all milestones within budget and schedule.

Conducted, analyzed and communicated Customer Satisfaction, Image and Brand Identity studies results. Managed strategic planning process for Division.

Work leader for Market Research and Strategic Planning unit. Conducted, analyzed and communicated Customer Satisfaction, Image and Brand Identitystudies results. Managed strategic planning process for Division.

Conducted Market Research for corporation Advanced marketing research efforts for greater understanding of existing services anddevelopment of new services to residential and commercial customers.

(1984 * 1992) Fully proficient inconducting both qualitative and quantitative market research studies. Managed $35 millionoperating and $12 million capital budgets for Marketing Department.

Trained and participated in all aspects of conducting and managing market researchprojects. Provided market consultation. Cultivated and marketed company*s servicesincluding direct sales, telemarketing and tradeshows management. Assisted with thedevelopment of promotional materials. Secured over $1 million in Market Research sales annually. Provided client servicessupport.

Sales representative for luxury yachts. Sold over $3M in yachts part time annually.

Master Of Business Administration (M.B.A.)

Mba, Accounting, Economics, Marketing, Management, Market Research

Activities and Societies: Loyola Fellow Program

Certified Professional Coach, Pcc, Business Coach

Ba, Marketing

Activities and Societies: Business, Business Law, Communications, Marketing, Market Research, Ethics