Karen Greenwood Email & Phone Number

New Brunswick, Nj, Us

New Brunswick, Nj, Us

Current responsibilities include implementation of standardized processes and enhancement capabilities to drive adoption and full utilization of the TM1 WW/Global Consumer Consolidated instance. The primary purpose of the application is to generate pre-consolidated forecast and actual management reporting and analytics for the Consumer and Consumer Medical Devices, who are leading the way in this area for the rest of the Enterprise. The day-to-day responsibilities of this role include working closely with worldwide BS CoE’s (AsPac, EMEA, LatAm, Canada and NA), corporate functions (GFO Marketing and R&D), small business (BabyCenter and Wellness & Prevention) and the FP&A Tech CoE organizations to ensure quality and timeliness of plan data. Additional duties include administrating the TM1 WW instance (security, configuration and data sourcing), managing the prioritization and implementation of the enhancement roadmap/portfolio, managing risk and communicating status across all stakeholder groups.

New Brunswick, Nj, Us

Manage and deliver production support, maintenance and operations services for the Global Finance Service (GFS) FP&A suite of applications, which includes financial budgeting, forecasting, supply chain, strategic and compensation planning. FP&A applications have been deployed globally to approximately 2,000 end-users across Johnson & Johnson regions (North America, Latin America, Asia, Middle East, Africa and Europe) and sectors (Consumer/Commercial, Medical Devices and Pharm.). Management responsibilities and activities include the following: On boarding resources; developing and socializing production support service agreements; establishing SOP library; managing touch points and handoffs from project to support mode; and publishing monthly service level agreement metrics.Main accomplishment: Developed and implemented the incident/defect management process and integrated IRIS as the centralized repository and workflow tool to facilitate incident remediation and service level reporting.

New Brunswick, Nj, Us

Global project management lead responsible for creating and managing the overarching timeline/schedule and assets through full Software Development Lifecycle (SDLC) to deploy customized Cognos TM1 and BI financial planning, analysis and reporting applications to worldwide J & J Corporate customers. Application includes corporate public reporting security implications, which include GxP, Internet, Privacy and SOx compliance requirements. Development for multiple deployments are occurring concurrently and include a global solution, interfaces with multiple ERP systems along with incremental releases to North America, Latin America, Europe/Middle East/Asia, Asia Pacific and Africa regional entities within J & J Corporate.Tactical responsibilities include developing the project schedule (MS Project 2010); resource organization; coordinating the project management plan and execution strategies; establishing and aligning global region based leads on project governance and monitor/control processes; gathering and preparing weekly status report; risk management; change management integrations (organization communications and training); administering SharePoint and document archival.Consultative responsibilities include guidance to PMO on implementing modified Waterfall and Agile methodologies, rationalizing project assets and integrating Quality Assurance discipline/rigor.Primary lead for project’s compliance processes and deliverables as well as the point of contact for scheduled J & J Corporate Internal Audit pre-implementation checkpoints.

Ashby-De-La-Zouch, Leicestershire, Gb

Global project management lead responsible for creating and managing the overarching timeline/schedule and assets through full Software Development Lifecycle (SDLC) to deploy customized Cognos TM1 and BI financial planning, analysis and reporting applications to worldwide J & J Corporate customers. Application includes corporate public reporting security implications, which include GxP, Internet, Privacy and SOx compliance requirements. Development for multiple deployments are occurring concurrently and include a global solution, interfaces with multiple ERP systems along with incremental releases to North America, Latin America, Europe/Middle East/Asia, Asia Pacific and Africa regional entities within J & J Corporate.Tactical responsibilities include developing the project schedule (MS Project 2010); resource organization; coordinating the project management plan and execution strategies; establishing and aligning global region based leads on project governance and monitor/control processes; gathering and preparing weekly status report; risk management; change management integrations (organization communications and training); administering SharePoint and document archival.Consultative responsibilities include guidance to PMO on implementing modified Waterfall and Agile methodologies, rationalizing project assets and integrating Quality Assurance discipline/rigor.Primary lead for project’s compliance processes and deliverables as well as the point of contact for scheduled J & J Corporate Internal Audit pre-implementation checkpoints.

New Brunswick, Nj, Us

Assisted the Senior Manager of the Global Tax division to manage a global project to standardize the handling of taxes (US - local, state and federal, VAT, import/export) across the J&J enterprise. This was a large sized 2-year project schedule with multiple work streams and phases. Primary responsibilities included maintaining the project schedule, coordinating with stakeholders in multiple time zones and preparing and distributing weekly status reports.

- Manage all corporate/business related projects. Major projects include: + Electronic document fulfillment (2009-2010) – Project Manager, cost savings initiative to convert paper documents to electronic format and fulfill customer documents via integrated email (SMTP). + Migrate ABC Destinations business division to central reservation system (2010-2011) – Project manager, cost savings business decision to reduce maintenance and support costs and increase operational efficiencies. This project included development and integration of new software modules and enhancements to existing applications and structural database changes to accommodate multi-division operational and financial capabilities. + Amadeus Air and Cruise API integration (2010-2011) – Project manager, project involved business process reengineering to shift airline reservation responsibilities to the call center or the customer’s primary point of contact from internal operations. This project involved a workflow mapping of airline reservation processes in order to write user requirements for application functionality and integration. + Amadeus Contract Management System integration (2010-2011) – Project manager, interfaced directly with Amadeus consulting and project team to conduct needs assessment workshop, review and signoff of business proposals with COO, schedule and manage internal resources and communicate milestones to stakeholders.- Prioritize and manage continued software enhancements to corporate central reservation system;- Manage in-house web developer, assigned .NET projects, which included an executive sales dashboard, table of contents for corporate Standard Operating Procedures (SOP), and agent sales and operations dashboards;- Provided executive and management personnel with business/sales data by integrating MS Excel with SQL Server database using SQL and Excel pivot tables to deliver the data in an intelligible and interactive format.

 Continue IT Project Management responsibilities (mentioned in the section below), in addition to the following projects: Customized marketing, campaign management and CRM modules (2008-2009) – Project Manager, interfaced with the Marketing Department and United Kingdom (U.K.) based software development team to gather requirements, write technical specifications to integrate and implement marketing promotion and campaign management functionality and reporting capabilities into the existing reservation system and website. Office Relocation (2009) – Technology Lead, high-level responsibilities included assessment and inventory of technology assets and services, planning, negotiating, scheduling and relocating/installing of equipment and services including wiring, cabling, T1’s, failover high-speed internet, POTS lines, network equipment, servers and desktops. Lead IT Department operational and strategic planning, project planning, and organizing and scheduling resources; Manage the deployment, monitoring, maintenance, development, upgrade, and support of all IT systems, including servers, telecommunications equipment, PCs, operating systems, hardware, software, and peripheral devices; Oversee provision of end-user services, including help desk and technical and network support; Work with stakeholders to define business and systems requirements for new technology implementations; Manage financial aspects of the IT Department, including billing, procurement, and budgeting; Develop business case justifications and cost/benefit analyses for IT spending and initiatives; Develop and implement all IT policies and procedures, including those for architecture, security, disaster recovery, procurement, licensing and service provision; Negotiate and administer contracts and service agreements for vendor, outsourced resources, and consulting services.

 Managed the continued enhancement of $1.7 million customized central reservation system, including a fully integrated accounting and financial reporting module; Provide system diagnostics and error reporting to U.K. based software development team; Travel to the U.K. to interface with the reservation system software development team to discuss enhancements and future development projects; Major projects include: PayPal API integration (2007-2008) – Project Manager, worked closely with U.K. software development team to review Payflow Pro API specification, setup PayPal account credentials, signatures and Express Checkout Icon link. Integration and launch of electronic survey application (2006) – Technical Project Manager, duties included detailed review and signoff of Business and Technical Requirement Documents, subject matter expert for all database interaction.  Amadeus APS to Selling Platform migration (2006) – Project Coordinator and main point of contact, worked closely with Amadeus (GDS) representative to train users and migrate to web based selling platform. Website redesign and Kentico CMS integration (2005-2006) – Technical project manager, duties included detailed review and signoff of Business and Technical Requirement Documents, subject matter expert on all database related queries.  AS/400 to SQL Server migration (2005) – Project Coordinator, involvement included compatibility assessment of migrated applications and services, procurement of equipment, configuration of server and services;  Reservation System Gap Analysis (2005) – Project lead and coordinator, detailed comparison of the existing and potential reservation system (Softrip.NET), which involved extensive interviews with approximately 100 users, detailed documentation and presentation of findings to executives. Reservation System Search (2004) - Project lead and coordinator, which involved an industry wide search for a robust travel reservation system.

• An integral member of the technical team empowered to work closely with a UK based software developer, to assist in the customization of a travel reservation system and develop an integrated accounting module;• Assisted the Director of Finance with design and functionality for a projected and actual margin reporting module;• Developed user requirements, program interface and procedures for vendor contract management modules;• Implemented credit card API (First Horizon);• Managed credit card processes and implemented loss prevention policies;• Researched and implemented company travel insurance product and cancellation penalty policy and schedule; • Implemented and managed automated Airlines Reporting Corporation (ARC) reconciliation process

• Managed Accounts Payable, Accounts Receivable/Collections and Insurance resources;• Prepared financial schedules for yearend balance sheet and annual internal audit;• Tracked foreign currency rates; authorized to purchase spot and forward contracts up to $1 million; reconciled foreign currency bank accounts;• Composed and delivered employee evaluations; approved department salary raises and bonuses;• Assisted in the further design and development of a VAX semi-integrated accounting system. Co-authored an A/P and A/R users manual with the Director of Technology;• Designed and developed Access database with forms, queries and reports for travel insurance sales; • A member of the technical committee empowered to oversee the company’s technology strategy and architecture.

Bacherlor Of Science In Business Administration, Computer Science

Project Management

Project Management

Microsoft Windows Server 2003