Karenanne Pulling Email & Phone Number

United States

Franklin MA

Franklin, Massachusetts, United States

Dispatch Technicians to customer locations for service issues. Support customer care call center and monitor service queue for job status. Supervise field service technicians. QC all jobs daily and send for final processing.Invoice Job billings. Produce managerial reports. HR- Kronos timekeeper & backup. Schedule fire alarm and elevator Inspections.

Patriot Place- Foxboro MA

Receptionist/ front office duties include: greet visitors, answer multiple line telephone system and deliver calls to appropriate department/person, receive and ship packages via UPS & FedEx. Order supplies such as; work orders, contracts, marketing brochures, stationary, business cards and general office supplies for sales and operations department..

• Primary responsibilities; performed functional, system level and regression testing of the Raptor Firewall and associated Symantec Corporation family of software products.
• Identified, documented and tracked product defects via a bug-tracking database.
• Updated, created and implemented test plans and cases to verify product functionality.
• Validated products on various platforms including: Windows NT, Windows 98, Windows 2000, Window ME, Windows XP, Sun Solaris 2.6, 2.7, 2.8, and 2.9.
• Tested a variety of services against authentication methods on the Firewall including: HTTP, FTP, and Telnet. Verify Graphical User Interface integrity.
• Worked on a specialized project (tactical) team for the development of a next generation User Interface. Included: working with a Graphical User Interface Design Engineer, Software Developers, Graphical User Interface.

• Primary responsibilities; manually executed development verification, integration and regression test suites for a Fibre-Channel disk storage system, product line.
• Identified, documented and confirmed, resolution of test case failures as needed.
• Entered Problem Reports via a Microsoft Access Database tool.
• Created and modified batch files to automate manual implementation of test cases.
• Supported, configured and maintained systems in a lab environment including: Windows NT drivers, GUI Manger and Agent applications, Diagnostic tools and a CLI option.
• Assisted with documentation of related procedures and suggested improvements via an RTR tool.

• Engineering Quality Assurance Technician, (April 1996 to June 1997)
• Responsibilities Included; Product Software Release Testing, R.O.M. Testing, M-Loader Testing, Diagnostic Image Testing, Data Base, Bug-Tracking, New Product Preliminary Tests/Documentation, New Feature Testing.
• Protocols; SNA, NETBIOS, IP ROUTING, IPX ROUTING, TCP/IP, 802.3, 802.5, 802.1D (Spanning Tree), CCST Spanning Tree. Bridging; SRT, SR, FTP, TFTP, VLANS. Products: XLA, XLP, ILAN, I BN, XLM, X LT, XLTF, ESS, EWS, AES.
• Test Equipment; W & G DA30, IMS Session Capture, Netcomm Smartbits.Manufacturing Senior Level Final Test Technician, (July 1991 to April 1996)
• Performed a variety of tests on network cards, bridges, routers and switching products.
• Configured, tested and troubleshot large systems to the module level.

• Cabled and installed in-house equipment as needed.
• Ordered and tracked telephone lines and telco equipment.
• Monitored data communications network and troubleshot related problems.
• Responded to documented and resolved customer hot-line calls.

• Product Support Engineer
• Diagnosed, analyzed and evaluated customer problems toward their successful resolution.
• Provided telephone support for data communications transmission product line.