Karenanne Pulling Email & Phone Number

United States

Franklin Ma

Franklin, Massachusetts, United States

Dispatch Technicians to customer locations for service issues. Support customer care call center and monitor service queue for job status. Supervise field service technicians. QC all jobs daily and send for final processing .Invoice Job billings. Produce managerial reports. HR- Kronos timekeeper & backup. Schedule fire alarm and elevator Inspections individually with customer base. ~2-300 outbound calls to schedule testing. Administrative support to sales & service organizations: office supplies, printer/copier repair maintenance, pay parking tickets, order brochures stationary, business cards, letterhead, various forms. Catering requirements for various lunch/holidays held at office. Training coordination assistant.

Patriot Place- Foxboro Ma

Receptionist/ front office duties include: greet visitors, answer multiple line telephone system and deliver calls to appropriate department/person, receive and ship packages via UPS & FedEx. Order supplies such as; work orders, contracts, marketing brochures, stationary, business cards and general office supplies for sales and operations department. Perform all office management duties as required. CRM data input; Salesforce and ACT database support. Responsible for deal registration and opportunity creation in ACT database. Prepare and receive contract packages from sales or individual and submit after verifying they are accurate and complete. Run customer queries in Oracle to locate customer information for sales and operations as needed. Responsible for maintaining all office equipment. "the glue" that held the office together! right thor?

• Primary responsibilities; performed functional, system level and regression testing of the Raptor Firewall and associated Symantec Corporation family of software products. • Identified, documented and tracked product defects via a bug-tracking database. • Updated, created and implemented test plans and cases to verify product functionality. • Validated products on various platforms including: Windows NT, Windows 98, Windows 2000, Window ME, Windows XP, Sun Solaris 2.6, 2.7, 2.8, and 2.9. • Tested a variety of services against authentication methods on the Firewall including: HTTP, FTP, and Telnet. Verify Graphical User Interface integrity. • Worked on a specialized project (tactical) team for the development of a next generation User Interface. Included: working with a Graphical User Interface Design Engineer, Software Developers, Graphical User Interface Architect, and Documentation Specialists. Created Test Cases for the entire Graphical User Interface. • Assisted and coordinated vendor initiated product analysis: working with a triage team from the (Software Development, Project Management, and Customer Support disciplines) • Provided interdisciplinary support to Development Engineers, Customer Support and Project Mangers to resolve product issues as needed.

• Primary responsibilities; manually executed development verification, integration and regression test suites for a Fibre-Channel disk storage system, product line. • Identified, documented and confirmed, resolution of test case failures as needed.• Entered Problem Reports via a Microsoft Access Database tool. • Created and modified batch files to automate manual implementation of test cases. • Supported, configured and maintained systems in a lab environment including: Windows NT drivers, GUI Manger and Agent applications, Diagnostic tools and a CLI option.• Assisted with documentation of related procedures and suggested improvements via an RTR tool. • Trained new contract test staff and conducted general orientation to the company on an as needed basis. • Interfaced with Engineers, Project Managers and other related disciplines to achieve project milestones.

Engineering Quality Assurance Technician, (April 1996 to June 1997) • Responsibilities Included; Product Software Release Testing, R.O.M. Testing, M-Loader Testing, Diagnostic Image Testing, Data Base, Bug-Tracking, New Product Preliminary Tests/Documentation, New Feature Testing, Maintenance Release Testing.• Protocols; SNA, NETBIOS, IP ROUTING, IPX ROUTING, TCP/IP, 802.3, 802.5, 802.1D (Spanning Tree), CCST Spanning Tree. Bridging; SRT, SR, FTP, TFTP, VLANS. Products: XLA, XLP, ILAN, I BN, XLM, X LT, XLTF, ESS, EWS, AES, XLX.Software; Novell, Windows 95,Windows NT v.3.51 3.11/4.1, Procomm Plus, F.T.P. (Workstation),I.P. (Ping Sessions), Screen Capture Program, Netest, Batch Test (DOS-based).Documentation; Test Reports, Test Plans, Status Reports, Customer-Centric network diagrams. • Test Equipment; W & G DA30, IMS Session Capture, Netcomm Smartbits.Manufacturing Senior Level Final Test Technician, (July 1991 to April 1996)• Performed a variety of tests on network cards, bridges, routers and switching products.• Configured, tested and troubleshot large systems to the module level. • Trained support staff and new employees in the areas of final test, failure analysis and troubleshooting technique.• Implemented various product test procedures and formalized existing training procedures.• Maintained multi-user test equipment for Manufacturing Final Test Area.

• Cabled and installed in-house equipment as needed. • Ordered and tracked telephone lines and telco equipment. • Monitored data communications network and troubleshot related problems.• Responded to documented and resolved customer hot-line calls.

Product Support Engineer • Diagnosed, analyzed and evaluated customer problems toward their successful resolution. • Provided telephone support for data communications transmission product line.