I'm developing and implementing comprehensive strategies that align with organizational objectives, anticipate future trends and challenges, and maximize opportunities for growth and success, using creative and innovative solutions to complex problems. I have the focal priority toward customer satisfaction and am dedicated to delivering exceptional service to meet their needs and exceed expectations. I believe in fostering a positive work culture that values employee engagement, growth, and well-being, leading to increased productivity and overall success. Used similar approach in different roles such COO, CEO, Commercial Director, HRD.
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T And D DirectorIwp Ii -
T&D DirectorIwp Ii Jan 2022 - Present● Design new organizational structure.● Design and construct Training Center, infrastructure. ● Make a Competency Mapping, Assessment, GAP analysis. ● Deploy and integrate Learning Management System with ERP● Design Training Plan and Program based on TNA.● Implement Growth based on KPIs and competencies.● Implement SCORM trainings for LMS.● Implement VR trainings.● Overall, 5-year Project Budget 5.4 million
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Chief Operations Officer (Board Member)Grand Food Corporation Oct 2016 - Oct 2019Russian FederationFull Operational Management, including innovative projects management in IT, HR, CS fields. (160 restaurants more 2500 employees, Brand "Tashir Pizza").● Strategy setting● ERP (Budgeting & Planning automation module)● E-commerce turnover (X10)● Customer Loyalty Program● T&D platform● Corporate New Structure● Delivery Service Re-engineering● Franchiser Deployment● Strategical Marketing PlanningRevenue +15% (LFL)EBIT + 16%Staff Retention Rate + 18%E-commerce Chanel revenue + 80%CSI + 30%Avg. staff 2500 emp. -
CeoAmerican Diner Company(1000 + Employees) Nov 2015 - Nov 2016Moscow, Russian FederationMain goal was crisis management before acquisition. ● Revenue +12% (LFL)● EBIT + 14%● Operating Expense -2.5%● CSI +15%● Avg. Staff 800 employee
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Group Hr DirectorVinette Trading Company Limited (Управляющая Компания Гк) Nov 2014 - Sep 2015Moscow, Russian Federation● Deploying KPI for all operations (Rent, exploitation, HR), deploying assessment system.● Group HR strategic Management● Centralized HR service provision● Deployment of Group HR standards (BC Nikol'skaya Plaza, Olimpic Plaza, Hotel St' Regis Nikol'skaya, Project "On the Beach" St. Peterburg)● Alignment of HR strategy to the Group Business needs● Organizational Development, Change Management● Managing subsidiaries HR for Nikol'skaya Plaza, Olimpic Plaza, Nikol'skaya St'Regis Hotel, Eropkinski leaving complex. (More 2000 employees)
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Hr Business Partner (3000 Employees)Fora Bank Cjsc Sep 2013 - Nov 2014Moscow, Russian Federation● Development of C&B system ● Development of Performance Appraisal System ● Development of Talent Management ● Development of Training System ● Business process analysis and improvement ● Customer Service Management System development & deployment ● Training Needs Assessment● Training's Provision● 45 branches, 3000 employeesMain achievements: Annual turnover of staff dropped from 28 to 14%. Customer service level increased twice.(http://www.hr-journal.ru/articles/mp/reytingovanie-front-ofisov-opyt-fora-bank.html)Electronical docs turnover Project Manager (Bank side)
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Hr Department HeadP&G Distributor Arge Business Llc Sep 2010 - Aug 2013Yerevan, Armenia● Competency Model Establishment● Organizational Development● Competency based - Interview & Selection System, Performance Appraisal,● C&B System● Reward & Recognition System Establishment● SOP for Full Business Flow● KPI System Establishment (Balanced Scorecard)● Individual action Planning System Establishment● Talent Management● Succession Planning/Business Continuity● Training Need Assessment● Training Planning/Management● HRIS Management -
Hr Expert (Project Based)Haypost Cjsc (National Postal Operator- 4500 Employees) Feb 2012 - Sep 2012ArmeniaChange Management;Training Center Establishment; -
Hr Director (Saur Group France)Armwater Cjsc Dec 2006 - Sep 2010Armenia● Change Management● Organizational Development● HR functions/service development● Training Center establishment and running● Work with Trad Union Organization● C&B system development, QSE36 branches, 3000 employees -
Head Of Training Center (Saur Group France)Armwater Cjsc Jan 2005 - Dec 2006ArmeniaTraining needs assessmentPlanning Training Process ImplementationGeneral operation of TC.Hot & Post Assessment of Trainings
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Chief Specialist Of Commercial DepartmentArmwater Cjsc Sep 2003 - Jan 2005Armenia
Karen Arakelyan Education Details
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European Carolus Magnus UniversityExecutive Mba -
Marketing
Frequently Asked Questions about Karen Arakelyan
What company does Karen Arakelyan work for?
Karen Arakelyan works for Iwp Ii
What is Karen Arakelyan's role at the current company?
Karen Arakelyan's current role is T and D Director.
What schools did Karen Arakelyan attend?
Karen Arakelyan attended European Carolus Magnus University, Armenian State University Of Economics.
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1mail.ru -
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Karen Arakelyan
Yerevan, Armenia
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