Aug 2022 - Present
AeroLeads people directory · profile
Karen Bachmann ☆ Email & Phone Number
Director, Customer Success
at
Yelp
1 work email found
@repairpal.com
1 phone found area 888
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 86%
Current company
Role
Director, Customer Success
Location
Greater Seattle Area, United States, United States
Who is Karen Bachmann ☆? Overview
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Quick answer
Karen Bachmann ☆ is listed as Director, Customer Success at Yelp, based in Greater Seattle Area, United States, United States. AeroLeads shows a work email signal at repairpal.com, phone signal with area code 888, and a matched LinkedIn profile for Karen Bachmann ☆.
Karen Bachmann ☆ previously worked as Senior Manager Customer Success at Yelp and Director, Customer Success at Repairpal.
Company email context
Email format at Yelp
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{first_initial}{last}@repairpal.com
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AeroLeads found 1 current-domain work email signal for Karen Bachmann ☆. Compare company email patterns before reaching out.
Profile bio
About Karen Bachmann ☆
✉ bachmannk@comcast.net People who know me well know of my experience in both account management, building teams and dealership management especially in the automotive industry. Always being a true Trusted Advisor to my Customers through solid relationship building; that trust is earned!People also know and understand my ability to form and grow relationships with sales, service teams and operational departments focused on introducing new products and services. Build and management of teams that have thrived in Automotive both in cross functional environments. I have excelled in sourcing, hiring, training, mentoring, and supervising personnel; all while in our new "remote" or "field" team environments. I am passionate about the Customer's Success and Performance management,In a results-driven industry I have the right outlook and strategic ability to work with Automotive Dealers. My ability to build strong relationships, key to negotiating renewals, low-churn and new sales. My demonstrated skills include creating, executing processes and procedures that enhance operational efficiencies. Constructed Onboarding and Implementation strategies; building programs that excel customer adoption.Plus, my background includes guiding tasks from concept to completion ensuring on-time, on-budget, and on-target results with program management.While this may have primarily been in the automotive industry all my skills are very transferable to all Customer Success platforms across different industries.My Specialties:Account Management / Relationships with C-Influencers, Dealer Principals and General Managers Implement and maintain a positive cultureChallenger Sales Skills and Challenger Coaching Develop and implement processes and structures to align with company objectivesIndustry Disruptor/effectively implement changeSalesforce/Pipeline ManagementVehicle inventory analysis/Trade in ProcessBusiness Development/Market AnalysisDevelop, test and launch new productsRecruit/Train/Mentor/Motivate/CoachEmployee Career DevelopmentOnline Marketing Solutions (SEO/SEM, Display,)Excellent Presentation SkillsRelationship Building/Customer ServiceBudgeting/Forecasting/P<racking Results, Reporting ROI
Listed skills include Account Management, Customer Retention, Crm, Digital Marketing, and 46 others.
Current workplace
Karen Bachmann ☆'s current company
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10 roles
Karen Bachmann ☆ work experience
A career timeline built from the work history available for this profile.
Director, Customer Success
Current- Oversee the National Customer Success / Operations Teams. RepairPal is the leading online marketplace for consumers to find a trusted place to get their cars fixed. Building transparency and trust with our customers.
- Retention: building out processes to ensure that cancellations are handled properly with attempts to show and share the value they are not seeing.
- Outreach Call Campaigns; being proactive vs. reactive with the account base. Developed campaigns to helps Shops see more value in the program, to optimization of landing pages to invite more guests to their Shops for.
- Refunds and Adjustment overview and accountability; built the reporting, processes to ensure guidelines are followed for success.
- Lead our mission to find the best and the brightest in the industry, hiring the talented management team.
Aug 2022 - Present
Regional General Manager - Northwest Regional Vp Executive Team
- Oversee daily operations of two automotive dealerships with 16 direct reports and 100+ total staff. Served on executive leadership group creating sales and revenue roadmaps. (Regional Vice President Executive Team)
- Spearheaded Sales in Portland and Seattle Dealership locations by achieving monthly, quarterly goals to the tune of $50Million dollars. Including vehicles sales and aftermarket product sales
- Led field and sales team restructures from defining roles to creating job descriptions to determining salaries to meet budgetary objectives and sourcing and hiring new sales managers, sales staff, and supporting.
- Full P&L oversight in Portland and Seattle Dealerships
- Identified key team members during inventory acquisition maintaining pipeline in sellable inventory while retooling department.
- Launched new marketing ideas and secured new vendors moving low funnel customers to website.
Dec 2021 - May 2022
Regional Manager
- Directed $15M automotive dealer account portfolio in Alaska, Idaho, Northern California, Oregon, and Washington. Trained all new hires focused on promoting to managers. Surpassed sales goals and servicing strategic.
- Surpassed company objectives to move more than 400 automotive dealers into payment and trade program enhancing consumer digital retail experience and decreasing sales friction.
- Brought country's highest-performing trade appraisal tool to Pacific Northwest. Highest sales objectives in the country.
- Achieved 200% to quarterly sales and achievement goals in 2017, 2018, 2019, and 2020.
- Drove Auto Dealer adoption, sales, onboarding with successful high retention of Dealers on the programs/services
- Reduced accounts payable past dues from $500K to $0 within 6 months.
Jun 2020 - Dec 2021
Client Success Manager
- Guided $3M account portfolio. Spearheaded program by assessing customer needs and aligning with company programs and services. Tracked efficiency and productivity by driving teambuilding through empowerment and.
- Reached 175-200% of quarterly sales targets.
- Awarded for President's Club in 2017 2019 in recognition of Sales achievement and Service goals.
Sep 2016 - Jun 2020
Internet Sales Director
- Determined goals and key performance metrics and managed 12 internet managers. Interviewed, hired, trained, mentored, and advised staff on sales tactics.
- Improved monthly vehicle sales from 25 to 100.
- Transformed team into completely functional business development center.
- Management of sales and finance
Jun 2016 - Sep 2016
Sr. Manager, Customer Success | Operations & Sales Management
Universal Auto Group
- Spearheaded operations and training for five dealerships focused on Internet sales, BDC teams, and sales growth within digital marketing. Supervised four staff initiating customer success and consumer lifecycle.
- Expanded reputation management through social media avenues.
- Enhanced customer lifecycle from time of sale to service drive to customer returning to sales drive for next vehicle
- Revamped business development center.
- Updated training program, secured new CRM tool, and designed and optimized new website featuring consumer digital retail tools (chat feature, trade appraisal tool, payments) resulting in converting customers into leads.
- Management of sales and finance with executive team for the 5 Dealership group
Oct 2014 - Jun 2016
Sr. Manager, Dealer Services
- Led customer success and account tasks through digital marketing, SaaS products, and software programs in key agile team setting for start-up technology company. Orientated new customers and led customer success.
- Transferred 4,300 automotive dealers with GM to new website platform in two months ahead of schedule.
- Opened new Detroit office after interviewing, hiring, teaching 100+ people and partnering with senior leadership to negotiate salaries.
- Direct hiring manager for the group; hiring, recruiting and key training initiatives for the group of 200+kept the team fully functional in hiring and training
Jun 2008 - Nov 2013
Sr. Manager Corporate Communications | Sales Manager
Korum Automotive Group
- Spearheaded the Business Development Center for the 5 dealer group
- Business Development Director and management
- Supervised sales team
- Customer Success Management
- Constructed the consumer lifecycle for the group
- Management of sales and finance
Nov 2007 - May 2008
Sr. Director Business Development | Digital Marketing | Internet Sales Manager
- Spearheaded the Business Development Center for this very busy and large Ford Dealership
- Accelerated sales growth at the dealership through the Business Development Center
- Expanded the BDC Center to incorporate Internet Sales and management of these sales deals
- Management of sales and finance
- Launched a full consumer lifecycle to keep and retain customer satisfaction
- Resolved escalations and issues as they adRise
Oct 2002 - Oct 2007
FAQ
Frequently asked questions about Karen Bachmann ☆
Quick answers generated from the profile data available on this page.
What company does Karen Bachmann ☆ work for?
Karen Bachmann ☆ works for Yelp.
What is Karen Bachmann ☆'s role at Yelp?
Karen Bachmann ☆ is listed as Director, Customer Success at Yelp.
What is Karen Bachmann ☆'s email address?
AeroLeads has found 1 work email signal at @repairpal.com for Karen Bachmann ☆ at Yelp.
What is Karen Bachmann ☆'s phone number?
AeroLeads has found 1 phone signal(s) with area code 888 for Karen Bachmann ☆ at Yelp.
Where is Karen Bachmann ☆ based?
Karen Bachmann ☆ is based in Greater Seattle Area, United States, United States while working with Yelp.
What companies has Karen Bachmann ☆ worked for?
Karen Bachmann ☆ has worked for Yelp, Repairpal, Shift, Truecar, Inc., and Chevrolet Buick Gmc Puyallup.
How can I contact Karen Bachmann ☆?
You can use AeroLeads to view verified contact signals for Karen Bachmann ☆ at Yelp, including work email, phone, and LinkedIn data when available.
What skills is Karen Bachmann ☆ known for?
Karen Bachmann ☆ is listed with skills including Account Management, Customer Retention, Crm, Digital Marketing, Salesforce.Com, Customer Service, Online Marketing, and Marketing.
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