Karen Pike Email & Phone Number

Sun Prairie, Wisconsin, United States

Cottage Grove, Wisconsin, United States

Responsible for providing an exceptional in-branch customer experience by handling every customer need including teller transactions, sales and service. Utilizing a needs-based selling approach, provide solutions based on customer needs and how they like to conduct their banking. Responsible for referrals to the other lines of business to meet the customer’s financial needs. Responsible for offering and selling financial products and services to both consumer and small business customers. Deposit only business relationship customers with non-lending needs, Operates a teller window regularly to meet the needs of the banking center.Provides exceptional customer service while listening for sales opportunities, explains and promotes bank products or services to customers and actively participates in the referral program and strives to meet goals.Sales skills such as: effective listening, adapting to differences in customers, identifying needs, expanding and deepening customer relationships, responding to verbal and non-verbal clues, presenting solutions through product benefits, establishing a clear difference, overcoming resistance, asking for the business, completing sale, nurturing relationships, and establishing methods for follow-up.Follow up with prospects and current customers to promote new products and services and/or thanking customers for existing business.Actively monitor the status of key customer relationships to promote business growth and service quality, Increase the number of services used per customer to increase both profits and customer retention.Maintains confidentiality in handling customer and bank information.Follows security policies and procedures to prevent bank and customer losses.Resolves customer complaints.Works collaboratively with the banking team to achieve customer service and sales objectives.

Madison, Wisconsin Area

Supervise customer service while operating register, assigning tills, using proper cash controls, maintaining efficient customer flow and monitoring sales staff productivity.Consistently provide exceptional customer service, coaching employees to do the same.Supervise production while producing product, assigning production tasks, routinely checking for quality and pricing standards and monitoring staff productivity.Consistently maximize the value of our donations.Project a positive image of Goodwill in words and actions to internal and external customers.Supervise merchandising while placing out a continuous flow of new product according to merchandising guidelines, organizing store pulls and completing assigned floor moves.Sets the example by following safety and asset protection standards, coaching employees to do the same. Reports concerns to management.Accurately enters report data. Created specialized production reports by request for data from store manager.Employee scheduling for store operations.Completed Leadership Track training for a salaried management position.Member of the team responsible for selecting products for online sales at Shopgoodwill.com and Shopify for the Goodwill SCWI Marketplace.Hiring manager, onboarding and training of new hires.Completed Leadership Track to Assistant Store Manager.

Self-reliance coaching, fiberart and design services. Woodworking and creation of fine writing instruments in wood, acrylic and other materials. Sustainable and recycled sources are used wherever possible. Operated an organic farm for 10 years, using both tractor and horse drawn equipment. Participated in two Farmer's Markets specializing in salad greens and seedlings. Dairy goats in production for home use and cheesemaking. Also a spinner's flock of sheep for handspinning wool and lamb for personal consumption.

Madison, Wisconsin Area

Opening and closing duties, management duties, forklift operator for merchandise handling. Stocking, rotation, cashier duties and customer assistance. Training of staff, purchase orders, transfers, department maintenance and bookwork duties as well.

Sun Prairie, Wi 53590

Assisting customers in upscale bead shop. Opening and closing duties, inventory processing. Teaching classes of my own designs.

Cottage Grove, Wi

Supervision of cashier staff, money handling and documentation. Assure great customer experience by keeping products in stock. Receive vendor deliveries and monitor on-hand items with SMART system and Telxon.

Janesville, Wisconsin

Handle customer concerns, manage cashiers and entire front end. Confirm stock is on hand at all front end register displays and features. Assure clean and friendly experience for customers. Act as liason between management and associates. Suggest and implement procedures to streamline and increase efficiency without sacrificing customer satisfaction. Perform opening and closing routines as directed by management. Manage cash handling for cashiers and podium bank. Request funds and paperwork from vault as required. Perform money handling transactions including MoneyGram transfers, money orders and bill payment request as needed by customers. Handle hazardous material disposal as needed from damaged inventory. Record stolen and left behind merchandise and work with Asset Protection as needed to control shrinkage. Equipment used includes pallet jack and various types of carts for moving merchandise, Telxon and printer for inventory management, Motorola M55 palm pilot for cashier and SMART system management.

Columnist for the generally right-wing political op-ed website. My columns treat self-reliance and religious issues. Editor feels that this column provides balance for the more incendiary topics often presented in this venue.

Madison, Wisconsin Area

HIPAA team, inbound sales rep for health, dental and life insurance

Analyze and present financial planning products and services for clients.

Blackhawk, Colorado

Processed all transactions from a million dollar casino vault. Funding cashier stations, payouts and hard/soft count teams.

Central City, Colorado, United States

Auditor and assistant to the Controller in large casino. Audited and accounting for the entire business including slots, table games as well as food and beverage across the casino.

Central City, Colorado, United States

Reception, audit, supervised and participated in hard/soft count and assisted Controller in any tasks required in small casino. Helped with asset protection and investigations.

B.S., Fashion And Interior Merchandising

Activities and Societies: Kappa Omicron Phi (Home Economics Society), Phi Eta Sigma (Freshman Honors Society)Graduated in four years.

Diploma, College Prep

Activities and Societies: Yearbook artist

College Preparatory - Diploma

Activities and Societies: French club, Math league, Forensics clubFamily moved to Illinois 11/1979.