Karen Bishop Email & Phone Number

San Diego, California, Us

Chicago, Il, Us

Responsible for the quality of SaaS web applications for insurance policy quoting and issuance.Hire, train, mentor, and manage a team of 3-5 software quality engineers.Work closely with engineering managers to understand the product architecture in support of designing and enhancing test frameworks.Operate as a key point of contact for all QA aspects of releases and coordinate QA resources on assigned projects.Lead and track multiple projects in the QA process at a single time.

Chicago, Il, Us

Houston, Texas, Us

Note: Myron Steves was acquired by RT Specialty effective March 1, 2019.First quality assurance engineer on a small agile development team using Kanban.Responsible for selecting tools and developing processes to test new features and ensure the stability of existing features.Supported daily production application deployments with smoke testing and publishing release notesOrganized and wrote test cases using TestRail.Researched data issues within MongoDB backend.Wrote build verification test (BVT) automation to run multiple times per day using CloudQA, an online automation test tool.Managed user story workflow using Jira and wrote documentation in Confluence.

Denver, Co, Us

Senior software quality analyst and scrum master for development team for BenefitPoint, an online insurance benefits management system used by 20,000 insurance brokers across the country.Analyzed requirements, developed test plans, and validated new software features using Microsoft Test Manager (MTM), Team Foundation Server (TFS), Jenkins, and LeanKit.ScrumMaster for the agile team. Led daily stand-ups and followed-up on blocking issues.Owned quality of large new features and rewrites including a new Account Summary page, a browser compatibility initiative, and security fixes such as cross-site scripting (XSS) mitigation.Resolved customer escalations by researching root causes and providing Oracle SQL scripts.Became subject matter expert on financial statement calculation tolerance, a highly-customizable feature allowing customers to find errors in payments from insurance carriers.Led development team in Product Fair and Skill-Up Expo events. Wrote and recorded demo of new features, designed printed materials, and presented at our booth.Supported application deployments to user-acceptance testing (UAT) environments and production environments.

Plano, Tx, Us

Responsible for the quality of ActiveWorks Camps, an application for camp organizers to manage and market camp programs, process online registrations, and organize registration data.Coordinated testing across a distributed team of QA engineers in the US and China using Jira.Organized new feature testing, performance testing, regression and integration testing, upgrade testing, and production validation.Assumed product owner duties for four months during coworker’s maternity leave. Wrote and presented user stories to scrum team to execute on product vision. Answered functionality questions during development and performed final review of each feature.

San Mateo, Ca, Us

Test Lead for scrum team for Serena Mariner Project and Portfolio Management and later for Serena Agile, a web-based agile tool.Ensured test planning and execution (automated and manual) for all sprint stories. Wrote test plans, reviewed with team, and executed test cases for assigned stories.Wrote GUI automated tests in paired development using C#/WatiN framework.Ran bug triage meetings with Product Owner, Development, and Customer Support.Demonstrated new functionality in company-wide demos. Researched escalated customer-reported issues in collaboration with Support team.Trained successful new test team member in tools, processes, and configurations used.

Kirkland, Wa, Us

Test engineer for AutoPharm, a comprehensive medication tracking and management system in over 300 hospital pharmacies. The software uses a client/server architecture and web services to manage remote orders and to drive specialized dispensing hardware.Wrote detailed test cases to ensure accuracy of pharmacy order fulfillment. Executed test plans and wrote clear, concise bugs as needed.Helped plan, test, and resolve issues for migrating customers from SQL 2000 to SQL2005.Researched escalated support issues as needed using SQL Profiler and other tools.

Seattle, Wa, Us

Lead testing effort for release of eProject PPM6, a web-based project management solution.Maintained daily test environment using Windows 2003 Server, SQL Server 2000, and IIS 6.Used MS Visual Studio Team System for test cases, results, code and builds. Coordinated with offshore testing resources.

Designed, developed, and tested code with other team members.Delivered latest version of web based application each month and wrote accompanying report of new features and defect fixes.Gained familiarity with .NET development by transferring Informix database and programming skills to Microsoft SQL Server 2000, Visual Studio.NET, Microsoft Visual SourceSafe, and VB.NET

Portage, Mi, Us

Enhanced and maintained property assessment and taxation software for county governments using Informix 4GL.

Portage, Mi, Us

Supported property assessment and taxation software.

Ba, Mathematics

Graduate-Level Courses In Human-Centered Design Engineering

Semester Abroad, Studied Economics And Scottish History