*Responsible for the management of complex clinical laboratory solutions for a multi-faceted group of call issues requiring the utilization of education, experience and problem solving skills which assist diversified callers in a clear, accurate, timely and professional approach leading to enhanced patient care while adhering to HIPPAA compliant standards. *Expert in consultation with senior leadership and across multiple state-of-the-art diagnostic areas within the core laboratory and among medical specialists to triage, communicate and resolve highly technical inquiries from clinicians, reference laboratories,pathologists, family members, patients; as well as, additional internal and external customers leading to exceptional support for adult and pediatric care settings.*Developed, implemented, and trained a team of 7 utilizing various, advance softwear tools which created a functional and effective job-aid and workflow process to track and produce accurate throughput of advanced genetic testing orders while working closely with safety and compliance officers, genetic counseling professionals and the reference department team.

Implemented multiple Time Management and Organizational skills to execute:*Advanced Planning, Training, Educating, Leading, Mentoring and Advising minor family members. *Management of complex household budgets within given parameters. *Coordination of outside schedules and activities related to advocacy building, issue resolutions and general life maintenance.* Volunteering on an as needed basis for community non-profits.

* Achieved additional upsell revenues in excess of $379k within an 8 month period.*Responsible and accountable for managing large and mid-level National and Regional Healthcare accounts residing in 5 States emcompassing a $5M BOB for a leading Fortune 1000 Information Managment Company.*Responsible for relationship managment, Formal business review and ROI presentations based on market trends to C-level executives.*Growth and activtity management for retention and development of profitable opportunities through existing relationships and customer advocacy /referrals.

*Designed, Implemented and Coordinated new business development strategies among multiple specialists gaining 32 new accounts with annual revenues in excess of $450K over an 8-month period. *Cultivated strong affiliations and relationships leading to numerous client referrals for general diagnostic, esoteric laboratory testing and pathology services.*Liason for sales, service, medical and Information Technology inquiries, issues or training.

*Ranked among the Top 10% of Sales performers in the Region and District throughout tenure.*Consistently exceeded sales quota by 100+% of injectable antibiotics in a START-UP territory through execution of tactical strategies among various hospital specialists and disciplines covering metropolitan Nashville and surrounding areas.*Cultivated strong alliances with hospital administrators to secure formulary approval for First(1st) line therapy within 6 months from DOH(date of hire).

*Ranked in the Top 10% of the Cardiovascular Sales force.*Implemented sales efforts that generated a 32% or $220k increase in annual revenues.*Call points: cardiovascular surgeons, cardiologists, and anesthesiologists in the Nashville area to promote and increase sales of Primacor, an injectable drug indicated for the long-term treatment of patients with chronic heart failure.*Actively participated in the launch of Plavix in co-promotion with Bristol Myers-Squibb.

*Promoted from Client Service Coordinator to Territory Manager.*Successfully coordinated the development of a START-UP territory covering 3 States. *Designed and implemented new business strategies which established 30 accounts with annual revenue in excess of $840k over a seven-month period.