Karen Branson Email & Phone Number

Old Fort, Nc, Us

United States

Greensboro, Nc

Lead the efforts of the Information Systems Department in all efforts to satisfy customer demands.

Greensboro, Nc

Mepla-Alfit and Grass America merged into Grass America January 2008Recruited to provide daily support for the operational activities of the IT Department. Accountable for recommending and implementing IT strategies, planning and managing the design and development of projects. Responsible for staffing and administration of the IT department and ensured responsive service to internal and external customers. Implemented cost effective IT solutions for the company business requirements

Merged with Grass America January 2008

Successfully directed all customer service activities. Negotiated and maintained pricing for all customers. Fostered positive relationships with customers with regular visits and continuous communication. Assisted in inventory control for multiple warehouse locations. Monitored and issued all claims and credits relating to product and / or service performance.Responsible for all facets of the network operations. Responsible for procedures, training and support of the Platinum billing and manufacturing system as well as implementing all new features, upgrades and stand-alone programs.

Administer, coordinate and monitor department activities within the guidelines of system policies and procedures. To ensure smooth and efficient communication between departments and customers. Develop and implement new procedures. Ensure the efficient utilization of equipment and resources. Communicate and coordinate departmental activities with other departments as well as other Time Warner systems. Responsible for preparing and adhering to a budget for three departments which have annual operating expenses in excess of $2 million dollars. Responsible for submitting capital purchase authorizations. In charge of all collection procedures for an active subscriber base of 54,000+.