Full telecom life cycle management expert supporting global technology enterprises including inventory build, RFP development, contract negotiations, procurement, TEM implementation as well as ongoing client support.

Provide audit, billing, contract, provisioning and RFP support to Enterprise Information Technology.

Manage all aspects of telecom expense management; contract negotiation advice and counsel along with project implemenation support for a leading TEM provider.

Successfully leveraged a domestic and outsourced international Managed Services Audit organization supporting Telecommunications Expense Management programs for Fortune 500 customers with domestic and global operations Negotiated pricing and contract business terms for over $20 million in new services.Defined audit/optimization methodologies delivering audit claims and dispute recoveries in excess of $12,000,000 Built inventory databases in support of audit and contract negotiation functionsManaged internal and outsourced resources while maintaining 95% customer approval ratingsDefined industry best practices to better align with industry and customer objectives.Provided ad hoc audit training to licensed customers Integral team member for electronic media invoice translation

Architected vendor management process in collaboration with IT business owners, legal and finance. Responsible for the assessment of business requirements necessary to support delivery of goods and services at best cost. • Maximized vendor value while reducing costs by negotiating worldwide contracts/service level agreements and benchmarking tools leading to the reduction in expense by $2 million• Created online knowledge base detailing vendor life-cycle relationships• Successfully transitioned tactical functions to customer support team freeing up strategy resources to focus on key vendor relationships• Provided support and guidance to CIO in key areas of the technology decision tree• Evaluated vendors in terms of price, quality, vendor commitment and expertise

Architected vendor management process in collaboration with IT business owners, legal and finance. Responsible for the assessment of business requirements necessary to support delivery of goods and services at best cost. Facilitated meetings and collaborated with various team members including, IT, Finance, Legal, Sourcing, Accounts Payable, Procurement, etc.Reviewed contract language to ensure business objectives were met and liabilities mitigated Negotiated terms, cost reductions, SLAsAdministered the RFP processDeveloped negotiation strategy for each respective opportunityDeveloped processes associated with contract management, vendor management and maintenance renewal strategyEngaged IT Finance to ensure renewals with financial implications are properly accounted forMaintained and reported on historical spending trendsIntegral member of the team managing vendors relationshipsCompleted support documentation related to actual versus forecasted costFacilitated contract award sessions with C Level ManagementRan day to day operation and administration related to global wireless technologiesDeveloped and maintained Service Level Agreement Performance Metrics and reportsParticipated in the development, implementation and maintenance of IT strategies and plansWorked closely with the IT teams to ensure alignment and understanding of IT initiatives with vendor negotiations

Managed all aspects of communications database integrity by collaborating with IT, finance, facilities, corporate services, legal and vendors • Performed regular vendor compliance studies• Formulated policy for all non-infrastructure communications methods• Responsible for acquisition integration with company franchise model• Evolved self-service educational websites for internal clients

Responsible for validation of requirements, complex design of hardware/software requirements and implementation of a broad range of products and servicesManaged project implementations of enterprise solutions by effectively communicating with all project team members to ensure seamless delivery of customer expectationsDeveloped and delivered technology migration plans for Fortune 1000 companiesProvided guidance and direction on technical issues to other telecommunications personnel

Responsible for contractual compliance for all aspects of customer deliverables including installation, maintenance, renewal and termination of all services for a sales branch with an $80 million revenue stream.• Benchmarked and monitored both team and individual successes through contracted sales and customer satisfaction metrics • Successfully designed and delivered training to sales personnel in the area of contract compliance and corporate obligations.• Consulted with all levels of external and internal legal, finance and executive department

Compiled, tabulated and analyzed all revenues for a $60 million sales territory• Instrumental in annual business planning processes and forecasting net sales • Managed all components of customer satisfaction indices and ATT value benchmarking• Presented quarterly analytics review to branch and regional level executives

Compiled, tabulated and analyzed all revenues for a $60 million sales territoryInstrumental in annual business planning processes and forecasting net sales Managed all components of customer satisfaction indices and ATT value benchmarkingPresented quarterly analytics review to branch and regional level executives

Coached and developed national account support representatives responsible for annual sales of $80 million.Pioneered the centralization of ordering and billing functions for Fortune 500 companies maintaining vendor-of-choice designationIntroduced a client-touch program designed to enhance vendor/customer communicationsAuthored customer representative handbook to increase key competencies

Coached and developed national account support representatives responsible for annual sales of $80 million.• Pioneered the centralization of ordering and billing functions for Fortune 500 companies maintaining vendor-of-choice designation• Introduced a client-touch program designed to enhance vendor/customer communications• Authored customer representative handbook to increase key competencies

Led collaborative forum designed to process engineer a new national corporate position• Developed work flow tools to merge new functionality into existing sales processes• Introduced a client-touch program designed to enhance vendor/customer communications• Produced and conducted training for sales staff in policies set to protect corporate revenue.