As part of a IT Customer Experience (CX) team, I have provided a range of instructional design, user-experience, and project management services, including: creating and implementing a knowledge management strategy and processes, managing an enterprise SPO site representing more than 250 divisional or company-wide applications, developing instructor-led training and online knowledge resources, testing and providing UX feedback on new applications/versions, developing and documenting team… Show more As part of a IT Customer Experience (CX) team, I have provided a range of instructional design, user-experience, and project management services, including: creating and implementing a knowledge management strategy and processes, managing an enterprise SPO site representing more than 250 divisional or company-wide applications, developing instructor-led training and online knowledge resources, testing and providing UX feedback on new applications/versions, developing and documenting team processes, procedures, and standards, and editing and proofreading communications and knowledge materials. Show less

As part of our custom learning division, I manage eLearning projects for our clients. Duties include assessing customer needs and project scope; presenting our approach and offerings to clients; writing client statements of work (SOWs); creating budgets & project plans; managing teams of instructional designers, QA resources, coordinators, narrators, and developers; and customer relationship management. Also provide instructional design and QA services, and develop team processes & procedures… Show more As part of our custom learning division, I manage eLearning projects for our clients. Duties include assessing customer needs and project scope; presenting our approach and offerings to clients; writing client statements of work (SOWs); creating budgets & project plans; managing teams of instructional designers, QA resources, coordinators, narrators, and developers; and customer relationship management. Also provide instructional design and QA services, and develop team processes & procedures that support or projects. Approve invoices and provide monthly revenue and client invoicing reports. Show less

Provide bookkeeping and financial analysis services to commercial lines insurance agency.