Karen Bump Email & Phone Number

Cambridge Ma Based Biotechnology Company

As part of a IT Customer Experience (CX) team, I have provided a range of instructional design, user-experience, and project management services, including: creating and implementing a knowledge management strategy and processes, managing an enterprise SPO site representing more than 250 divisional or company-wide applications, developing instructor-led training and online knowledge resources, testing and providing UX feedback on new applications/versions, developing and documenting team… Show more As part of a IT Customer Experience (CX) team, I have provided a range of instructional design, user-experience, and project management services, including: creating and implementing a knowledge management strategy and processes, managing an enterprise SPO site representing more than 250 divisional or company-wide applications, developing instructor-led training and online knowledge resources, testing and providing UX feedback on new applications/versions, developing and documenting team processes, procedures, and standards, and editing and proofreading communications and knowledge materials. Show less

Becket, Massachusetts

As part of our custom learning division, I manage eLearning projects for our clients. Duties include assessing customer needs and project scope; presenting our approach and offerings to clients; writing client statements of work (SOWs); creating budgets & project plans; managing teams of instructional designers, QA resources, coordinators, narrators, and developers; and customer relationship management. Also provide instructional design and QA services, and develop team processes & procedures… Show more As part of our custom learning division, I manage eLearning projects for our clients. Duties include assessing customer needs and project scope; presenting our approach and offerings to clients; writing client statements of work (SOWs); creating budgets & project plans; managing teams of instructional designers, QA resources, coordinators, narrators, and developers; and customer relationship management. Also provide instructional design and QA services, and develop team processes & procedures that support or projects. Approve invoices and provide monthly revenue and client invoicing reports. Show less

Upton, Massachusetts

Becket, Massachusetts, United States

Provide bookkeeping and financial analysis services to commercial lines insurance agency.

Andover, Ma

Massachusetts, United States

Cambridge Ma Biotechnology Company

Cambridge Ma Biotechnology Company

Cambridge Ma Biotechnology Company

Cambridge Ma Biotechnology Company

Bachelor'S Degree

Ma

Education record

Bachelor Of Arts