• Managed customer process including checking in, identifying issues, writing service tickets and following up to ensure satisfaction • Implemented a digital vehicle inspection process to communicate and better provide details regarding financing as well as warranty information, and installed online resources for virtual customer satisfaction follow up• Used Quick Books and collaborated with off-site accountant to monitor receivables and payables, payroll functions, Profit/loss•… Show more • Managed customer process including checking in, identifying issues, writing service tickets and following up to ensure satisfaction • Implemented a digital vehicle inspection process to communicate and better provide details regarding financing as well as warranty information, and installed online resources for virtual customer satisfaction follow up• Used Quick Books and collaborated with off-site accountant to monitor receivables and payables, payroll functions, Profit/loss• Priced and procured parts for customer repairs, acting as conduit between customer and technician• Responsible for choosing vendors, ordering shop products, maintaining balanced inventory• Hired, trained, managed and motivated staff of 8 employees and 2 part time contractors. 2 Master Techs, 2 Service Advisors, 3 General service Techs and 1 Office Manager (Part time) Show less

Led Business Unit to achieve growth goals and implement unique customer service tools.

Led pricing team from legacy based, tactically focused processes to value based pricing model implemented in a global pricing organization through the implementation of Vendavo pricing software.

Developed and led company in enhancing and improving pricing process and polices. Championed, promoted, trained and managed these processes globally. Managed continuous improvement in regards to pricing practices. Focal point for all product managers globally related to product identification and manufacturing decisions. Led product managers in properly managing product pricing and product life cycle management. Managed intercompany pricing policies and processes with focus on improving… Show more Developed and led company in enhancing and improving pricing process and polices. Championed, promoted, trained and managed these processes globally. Managed continuous improvement in regards to pricing practices. Focal point for all product managers globally related to product identification and manufacturing decisions. Led product managers in properly managing product pricing and product life cycle management. Managed intercompany pricing policies and processes with focus on improving intercompany pricing efficiencies. Show less

Developed and implemented business and capital plans including strategic goals, increased sales and market share with emphasis on revenue growth, profit growth and backlog management, managed new product development, product promotion, training and subordinate development. Managed capacity issues relative to tooling (molds and dies).

Increased revenue within an assigned region. Increased market penetration by closing design wins at new and existing accounts. Assessed customer needs and developed appropriate custom membrane switch designs. Worked closely with engineering in order to sell designs centered around innovation. Maintained profitability for all business closed. Transferred voice of the customer to internal Molex functions.

Managed and grew global gas discharge tube business to a $6 Million product line.

Developed new gas discharge tube surge arrestor designs to meet customer requirements.

Provided engineering assistance to customers relative to the application of gas discharge tube surge arrestor products.