Karen Cush Email & Phone Number

Sydney, New South Wales, Australia

Melbourne, Victoria, Australia

Reporting to the Executive (EGM), Business Lending and responsible for leading a direct team of 4 and an indirect team of 20. With NAB’s equipment finance business being supported by an out of life platform and a desire to grow market share, the key focus of this role is leading the project team for Equipment Finance (EF) platform replacement project and optimisation of the existing operating model. This has included system identification, scoping of business and technical requirements, coordination of the RFI and RFP process, development of an EF product strategy and target operating model including organisational and process design to support the new platform and the business.

Melbourne, Victoria, Australia

Reporting to the Executive (EGM), Business Lending and responsible for leading a direct team of 65 and an indirect team of 50. NAB has Australia’s largest business bank focused on small and medium customer segments ($2m - $50m in footings) and includes private banking for high-net-worth individuals.The key focus of this role was overall accountability for the performance, compliance and distribution of business lending products including term lending, equipment finance and bank guarantees for the Business and Private Bank and where relevant, both the corporate and institutional banks. In addition, am responsible for product management, pricing, policy, customer and banker experience design and transformation of the end-to-end process to support growth and reduce risk.

Melbourne, Victoria, Australia

Reported to the Executive (EGM), Business Lending with a direct team of 8 and indirect team of 80. This program of work was established following an regulatory onsite prudential review of NAB’s Business and Private Bank’s (BPB) credit risk frameworks. Whilst the primary focus was to close the issues identified there was also a requirement to improve the banker and customer experience and drive efficiency through process redesign and automation.

Melbourne, Australia

Leadership role focused on remediation of several business identified process and control weaknesses

Melbourne, Victoria, Australia

Reporting to the Group Executive, Corporate and Institutional Banking, leading a team of 140 with 6 direct reports was responsible for the everyday servicing relationship for all Corporate and Institutional customers including intraday approvals and markets support as well as the transformation, strategy and change areas tasked with addressing customer pain points, creating capacity through efficiency, and strengthening the risk and control environment globally.

Melbourne, Victoria, Australia

Reporting to the Executive General Manager Broker Partnerships, and leading a direct team of 10, was appointed to remediate and then transform the NAB Introducer program, assuming total responsibility for the sales performance and risk of the $22bn introducer channel. The Introducer program was a way to reward individuals and businesses for providing new successful home loan and business lending referrals to NAB.

Melbourne, Victoria, Australia

Reporting to the Executive General Manager and leading a team of 20 based in Australia and Hong Kong, the key focus of this role was the planning, execution and reporting of all internal audit activity related to Personal and Business Banking divisions. In addition, extensive liaison was required with two executive teams, the NAB Board and regulators including APRA on business unit matters, Hong Kong Monetary Authority, Monetary Authority of Singapore, China Banking Regulatory Commission and the Financial Services Agency of Japan.

Melbourne, Victoria, Australia

Approached to support and improve the effectiveness of the Group Executive, Personal Banking and her leadership team. This was a ‘Chief of Staff’ role in a business which generated $1bn in cash earnings and employed over 8000 people. Acting as a ‘trusted advisor’, the focus was on building a cohesive leadership team aligned to the division’s strategic objectives.

Melbourne, Australia

Senior member of a small team tasked with ensuring the analyst and investment community were fully informed enabling them to make reasonable investment decisions resulting in NAB’s securities trading at fair value over the longer term.

Brisbane, Australia

Accountable for leading and managing the Investor Relations function.

Melbourne, Australia

Gaicd

Executive Development Program

Diploma Of Financial Markets