Karen Dessain-Gelinet Email & Phone Number

Ireland

Remote

Remote

Responsible for leading at scale, building a world-class leadership team that continues to elevate how we help our customers and propel HubSpot’s customer experience into the future. • Lead and develop a team of Customer Support Managers.• Cultivate a culture of engagement, ongoing learning, and high performance that makes HubSpot the best place to work.• Leverage data and a deep understanding of HubSpot's business and customers to influence strategy for our team.• Be accountable for the collective performance of multiple Support teams in achieving various key performance indicators.• Partner with other senior leaders and business partners.• Make decisions around growth planning, staffing, and hiring strategy• Cultivate a pipeline of future leaders in Support• Navigate and drive resolutions to challenging incidents and customer escalations

County Dublin, Ireland

Responsible for hiring, training, coaching, and leading a team of new and established Customer Support specialists in a fast-paced and rapidly changing environment.• Supporting my team to develop the skills to be able to achieve their performance and career goals• Partner with recruiting and internal teams to recruit, hire, and train new team members.• Manage the day-to-day team operations, set goals and drive team accountability • Drive accountability for the results of self, team and the Support organisation • Collaborate with internal stakeholders on process improvement & software usability patterns• Project manage change strategies that help our customers Grow Better and enable our teams to work better• Collaborate with other leaders across HubSpot to design programs that cross-pollinate HubSpot’s global customer success organisation

County Dublin, Ireland

• Engage and strategise with senior-level executives at client companies to demonstrate how LinkedIn can drive revenue to their business• Develop and cultivate deep relationships with senior executive clients at SVP, VP and CMO levels• Interact and collaborate across our global footprint of offices• Proactively provide smart client research and industry-specific information and trends• Conceive and pitch creative marketing solutions to advertising agencies and direct clients• Command, report and forecast sales activity - from prospecting target accounts and contacts to closing deals and renewing• Update and create sales proposals and manage advertising agencies and marketers

County Dublin, Ireland

• Leading our b2b marketing efforts across Sales Partner regions in EMEA.• Understanding advertiser and agency markets EMEA sales partner regions (South Africa, Turkey, Poland, CEE and Nordics)• Develop and execute quarterly integrated marketing plans that focus marketing efforts on the highest impact opportunities, including materials creation, events, and large group presentations.• Ensuring that Sales Partner marketing is globally aligned while being regionally relevant to deliver top line results.• Created effective messaging using language, graphics and marketing collateral.• Worked closely with Sales Partners to identify their needs and challenges and provide solutions orientated campaign themes.• Managed project deadlines and monitored milestones through completion stage.• Coordinated with internal business divisions, agency partners and local vendors to guarantee on time, cost-effective delivery of all marketing communications materials.

Dublin

• Understanding what matters most to the agency community and keep agency marketing objectives as my true north.• Developing and executing marketing plans to support and inspire media and creative agencies across Europe.• Cultivated and managed relationships with key clients, vendors and community partners.• Increased sales each month using inbound marketing techniques. • Devised email strategies, including segmenting strategies, welcome email auto responders and training drip campaigns.

Dublin

• Set up Agency vertical within UK team • Manage the strategic relationships within agencies, dealing with both traditional and digital media.• Support and develop agencies to ensure excellent understanding of Facebooks value proposition and products.• Ownership of wider agency education on Facebook platform and solutions at all levels.

Dublin

• Responsible for partnering with the sales team to develop industry-specific marketing relationships and drive revenue by negotiating and optimizing complex opportunities.• Led account management, strategy, targeting and campaign development from a named account list.• Grow revenue in line with group targets.

• Responsible for maximising the company's online advertising revenue opportunities.• Managing direct and agency accounts.• Develop and maintain excellent relationships with clients to ensure repeat business.• Working from an existing customer base as well as driving new business accounts.

County Dublin, Ireland

• Face-to-face and telephone sales to existing leads.• Achieving agreed sales targets.• Researching, identifying, and cold calling into potential customers in key target markets.• Creating and sending effective written proposals.• Face to face presentations to key decisions makers in companies.• Maintaining effective records and pipelines.

• As part of management team I supervised proactive telephone and multimedia campaigns• Ensuring a consistent message was given to each customer and that responses are recorded with consistency and accuracy.• Inbound call handling ensuring every callers needs were understood, addressed and agreed follow up actions happen when promised. • During this time, I was contracted out to Walsh Western as Call Centre Manager. • I was highly involved in the relocating of the call centre form Dublin to Limerick, where I compiled the training manual and trained in a new team.

Diploma, Online Marketing And Advertising

Business Management, Business, Management, Marketing, And Related Support Services

Activities and Societies: Ladies Gaa Lynch Cup winner 2008