Karen Dalla Email & Phone Number

Sao Paulo, Brazil

"Brazilian bank with 60 years of tradition and innovation, recognized by Forbes as the best Bank in Brazil 2023".• Reporting directly to the Director of Information Technology;• Management of 5 direct staff; • Reviewing and drafting policies and procedures for the Information Technology area and sub-areas, which had been out of date for 8 years, and which were drafted and approved by the Management Committee in 40 days;• Conducting internal and external audits;•… Show more "Brazilian bank with 60 years of tradition and innovation, recognized by Forbes as the best Bank in Brazil 2023".• Reporting directly to the Director of Information Technology;• Management of 5 direct staff; • Reviewing and drafting policies and procedures for the Information Technology area and sub-areas, which had been out of date for 8 years, and which were drafted and approved by the Management Committee in 40 days;• Conducting internal and external audits;• Technology budget and contract management;• Responsible for managing IT changes, incidents, problems and crises;• Acting as Compliance Officer in the Technology area and Audit, Change and Management Committees;• Monitoring reports and indicators > objectives, targets, improvements, etc.• Supporting all Information Technology sub-areas such as Infrastructure, Service Desk, Software Engineering, Products, Database and Financial Services Management.• Management of the ITSM tool and end-user flow. Show less

Brazil - Sao Paulo

"Brazilian StartUp focused on product development, innovative solutions with the mission of transforming people's experience with their brands in the world of food and beverages through technology, with operations in Brazil (São Paulo)."• Reporting directly to the COO and dotted line to Company Board;• Management of technology contracts and services; • Member of the committee with the C-Level and People departments for the development of OKRs, KPIs and Engagement Actions; •… Show more "Brazilian StartUp focused on product development, innovative solutions with the mission of transforming people's experience with their brands in the world of food and beverages through technology, with operations in Brazil (São Paulo)."• Reporting directly to the COO and dotted line to Company Board;• Management of technology contracts and services; • Member of the committee with the C-Level and People departments for the development of OKRs, KPIs and Engagement Actions; • Development of the methodology for monitoring the deliveries and versions of Research, Development & Innovation Projects, for inclusion in the Lei do Bem ("Good Law") - tax benefits;• Responsible for the building of the first balance Sheet|DRE for the technology company, covering the whole 4 years of the company's life for reporting to the external audit, considering COGS, R&D, SG&A; • Review of the project ecosystem involving legal issues, compliance, governance, budget and scalability between internal and external customers and partners; creating synergy in interactions and strengthening relationships between stakeholders; • Acting in the company's restructure and judicial reorganization process, participating in alignments, priorities, studies and strategic definitions with the company's board and consultants (Brazil and USA). Show less

São Paulo, Brazil

"Chinese multinational specializing in technology and security systems, with operations in Brazil (office in São Paulo and factory in Manaus)."• Reporting directly to Operations Director; • Management of 8 people (5 direct and 3 third parties); • Redesign of the company's quality management ecosystem (including operations at the Brazilian level), guaranteeing the renewal of ISO 9001:2015 certification for 2022-2023; • Support for the Human Resources area in terms of job… Show more "Chinese multinational specializing in technology and security systems, with operations in Brazil (office in São Paulo and factory in Manaus)."• Reporting directly to Operations Director; • Management of 8 people (5 direct and 3 third parties); • Redesign of the company's quality management ecosystem (including operations at the Brazilian level), guaranteeing the renewal of ISO 9001:2015 certification for 2022-2023; • Support for the Human Resources area in terms of job structuring, attracting and selecting new employees, benefits management, attendance control and Occupational Health management;• Involved in the procurement and financial BPM (Business Plan Management) review project, with daily interfaces with the board in China; • Optimization and management of procurement, with an average turnover of 3.2MM/year; • Responsible for all stages of the design and execution of the retrofit of the São Paulo office; • Guaranteeing standards and managing hard and soft facilities services at the São Paulo office, supporting the Manaus;• Management of supplier payments (average of 26MM/year) | Fleet (70 vehicles) | National and International Travel (average of 800k/month); • Development and monitoring of the department's KPIs; • Regularization and support for expatriate employees; • Squad with fleet and travel stakeholders to plan improvements and update the policy; • Member of the LGPD committee. Show less

São Paulo, Brasil

"Brazilian StartUp specializing in shared bicycles, with operations in Brazil (São Paulo, Rio de Janeiro, Brasília, Porto Alegre, Curitiba, Florianópolis, Belo Horizonte, Salvador, Pernambuco), Argentina, Chile and Columbia."• Reporting directly to the Director of People and dotted line to C-Level;• Management of 23 people (8 direct and 15 third parties - São Paulo) and support for other providers (LATAM); • Building from scratch and managing the budget, forecast (OPEX and… Show more "Brazilian StartUp specializing in shared bicycles, with operations in Brazil (São Paulo, Rio de Janeiro, Brasília, Porto Alegre, Curitiba, Florianópolis, Belo Horizonte, Salvador, Pernambuco), Argentina, Chile and Columbia."• Reporting directly to the Director of People and dotted line to C-Level;• Management of 23 people (8 direct and 15 third parties - São Paulo) and support for other providers (LATAM); • Building from scratch and managing the budget, forecast (OPEX and CAPEX) for the department (average of 25MM/year), with monthly reports to the company board; • Partnership with the People department on projects such as: culture, engagement, reduction of absenteeism, turnover, organizational environment, employee journey, OKRs and KPIs;• Management of the Occupational Health and Safety department, with a focus on occupational risks and compliance with regulatory standards and actions aimed at the employee journey and well-being;• Design and implementation of safety programs; safety inspection and auditing, employee training, accident and incident investigation and documentation management, collaboration with regulatory bodies;• Management of multiple Facilities projects, of different complexities, covering all fronts for operationalization from business expansion and restructuring, with emphasis on: a) Expansion of support points for bicycle couriers in partnership with iFood (totaling 12 points in 2 phases between SP, RJ, PE, POA, SSA and BSB);b) New business unit in Brasília (450m² building);c) Unification of 2 separate operations into a single one in Rio de Janeiro (3,000 m² building with operating capacity for 3,100 bicycles > pedal and electric);d) Project to restructure the operations of the properties in Argentina (2,900m²) and Chile (2,100m²). Show less

São Paulo, Brasil

“Educational institution operating in Brazil (São Paulo, Rio de Janeiro and Porto Alegre)".• Reporting directly to the Operations Director;• Direct management of 9 people, indirect management of 15 people (5 volunteers from the Sustainability Program and 20 service providers) and shared management of other third parties at the Rio de Janeiro, Porto Alegre and Florianópolis units (over 200 people); • Supporting the Human Resources area with Well-being and Employee Journey… Show more “Educational institution operating in Brazil (São Paulo, Rio de Janeiro and Porto Alegre)".• Reporting directly to the Operations Director;• Direct management of 9 people, indirect management of 15 people (5 volunteers from the Sustainability Program and 20 service providers) and shared management of other third parties at the Rio de Janeiro, Porto Alegre and Florianópolis units (over 200 people); • Supporting the Human Resources area with Well-being and Employee Journey actions;• Developing of the internal incentive campaign for cleaning service providers (2014 to 2019);• Preparation and integrated management of the area's budget (OPEX) of approximately R$ 22MM/year; • Acting in the development and management of the Sustainability Program (2012 to 2019) with an environmental focus, waste management, social and the creation of engagement and awareness campaigns; • Responsible for the project to replace the supplier of the in-house restaurant for staff and cafeterias at the undergraduate and postgraduate units in São Paulo; • Ensuring the governance and management of suppliers (cleaning, pantry, gardening, fleet, mail, events and food);• Managing insurance policies (fleet, D&O, property and civil liability); • Re-engineering the provision of pantry and cleaning services, resulting in major cost savings. Show less

São Paulo, Brasil

"French multinational specializing in various types of insurance with operations in Brazil (office in São Paulo)."• Reporting directly to the Operations Director;• Management of 5 people (2 direct and 3 third parties); • Member of the compliance committee and involved in drawing up manuals for the Quality Management project;• Creation of the supplier contracts and payments management cell, unifying all operations and services;• Interface with the IT and Development… Show more "French multinational specializing in various types of insurance with operations in Brazil (office in São Paulo)."• Reporting directly to the Operations Director;• Management of 5 people (2 direct and 3 third parties); • Member of the compliance committee and involved in drawing up manuals for the Quality Management project;• Creation of the supplier contracts and payments management cell, unifying all operations and services;• Interface with the IT and Development department to automate the process of issuing insurance certificates;• Budget management for the operations department;• Management of hard and soft Facilities services. Show less

São Paulo, Brasil

São Paulo, Brasil

São Paulo, Brasil

São Paulo, Brasil

"Employers' union in the building materials and related industries, operating throughout Brazil (office in São Paulo)".• Reporting directly to the President;• Training management for members, benchmarking and leading the operation to carry out courses and lectures both at the head office and in company;• Development of surveys to support improvement actions and dissemination in communication vehicles for members, with a print run of 20,000 copies/month;• Organization of and… Show more "Employers' union in the building materials and related industries, operating throughout Brazil (office in São Paulo)".• Reporting directly to the President;• Training management for members, benchmarking and leading the operation to carry out courses and lectures both at the head office and in company;• Development of surveys to support improvement actions and dissemination in communication vehicles for members, with a print run of 20,000 copies/month;• Organization of and participation in FEICON (International Building Material Fair);• Management of administrative and facilities services;• Carrying out social actions and volunteering. Show less

Mba In Market Management, Administration And Business, Final Grade: 8.67

Main subjects: Leadership, Operations, Processes, Projects, Finance.

Uninove, Business Administration - Marketing Skills, Conclusion Work Note: 10

English, Teaching English As A Second Or Foreign Language/Esl Language Instructor, Final Closing Grade: 7 - Intermediate

Activities and Societies: Intermediate level English teaching - 11.1.2019 to 11.31.2019