Karen Devogel Email & Phone Number

Toronto, ON, CA

Toronto, Ontario, Canada

Led efforts to improve CIO reporting resulting in a more concise and effective report for senior leaders.Led the redesign of the annual objectives reporting initiative to improve reporting effectiveness and implement an automated reporting tool. This resulted in significant time savings and efficiencies.

Oversee/govern the Canadian project portfolio by leading a team of PM professionals within the North American Contact Centre business areas (Personal Banking, Insurance, Wealth). Advanced PM team capability by leading project management best practices and risk management training sessions for the PM community.Collaborated with executive to develop.

Toronto, Canada Area

Oversaw/governed the Digital-Online Channel technology portfolio, managing $125MM project delivery per year.Developed and implemented consistent portfolio reporting that improved the ability to report on portfolio performance/trends, provide actionable insights, and identify systemic risks and issues to the executive.Coordinated the Delivery Services.

Toronto, Canada Area

Led a newly formed team of change management, training, governance specialists to mitigate risk/address delivery gaps and support the Credit Cards (CC) technology team. Implemented a unified gating/governance processes to assure PM best practices and controls were being followed. Launched an effective PM training program which significantly improved.

Toronto, Canada Area

Owned portfolio management ($26MM) and project delivery for Credit Cards Technology Services. Established a project management office and associated processes to support the portfolio. Developed centralized practices to help improve PM competencies Introduced a centralized intake and pipeline process with our business partners to assist in portfolio.

Mississauga, On

Managed large, complex and strategic Credit Cards projects, each spanning multiple teams across the enterprise. These included Aeroplan launch application delivery, MasterCard technology framework launch, MasterCard product launch. Expertise in delivering within highly aggressive timelines.

Kitchener, Canada Area

Member of the Centre of Excellence team. Provided guidance and support to Sun Life PMs and coordinated best practice and process improvements.Collaborated with stakeholders on PM best practice improvements to ensure buy-in and effective change deployment.

Kitchener, Canada Area

Governed and oversaw the BC program for the largest business group within Sun Life.Collaborated on the development of the Business Continuity Policy and Standard, Global Operating Guidelines to ensure consistent plans and practices across the enterprise business teams.Conducted training sessions for the Business Unit BC Coordinators on best practices.

Responsible for all aspects of project management and monitoring/controlling the project against the approved scope, schedule and budget using structured project management methodology.Also implemented and managed the Business Continuity Planning (BCP) program for the Canadian unit.

Responsible for project management, development and maintenance of the Market/Client Segmentation system. Collaborated with business partners to develop repeatable project delivery processes for predictive modelling marketing solutions which resulted in faster time to market and improved efficiencies.

Audited various investment system development projects for adequate controls within systems and during the project development cycle to assure risks and controls were managed effectively.