Karen George Email & Phone Number

Usa, Us

• Lead complex, multimillion dollar digital and business transformation implementation projects for global healthcare, technology, and energy clients• Manage cross-functional teams ranging from 10-50 employees and project budgets ranging from $3M-$10M• Managed planning and delivery of 8 large-scale global implementation projects on-time and under budget, contributing to $200M in revenue• Led a digital transformation project during a merger and acquisition (M&A), delivering a cloud-based solution impacting 40+ cross-functional business processes and 400 shared business applications under a 6-month deadline• Directed an accelerated application configuration and release in 80+ countries compatible with 18+ currencies, leveraging specific rules and requirements to advance process automation and increase business efficiencies• Liaise across Sales, Finance, Customer Support, and Revenue Management teams to modernize and deploy operating capabilities, reducing L2C process times by an average of 25%• Align complex requirements with custom business objectives to provide innovative solutions that digitally enhance user experiences, resolving pain points by 40% on average• Serve as primary project POC supporting functional requirements management to drive technical design• Conduct strategic planning and analysis to effectively mitigate project risks, ensure compliance, and enable transformative business modernizations, cost-savings, and efficiencies through digital solutions

• Served as a strategic business and technical consultant for large-scale Configure, Price Quoting (CPQ) and Contract Lifecycle Management (CLM) implementation projects• Co-developed and implemented cutting-edge CPQ and CLM product and delivery accelerators, positioning Apttus as an industry leader and generating an additional $20M in annual revenue• Led user-centric discovery and design workshops for Apttus CPQ & CLM solutions, increasing adoption rate for sales teams by 45%• Collaborated with key subject matter experts, stakeholders, and cross-functional teams to align cloud-based solutions with customer business strategies, processes, services, roadmaps, and operations• Oversaw CPQ & CLM system requirements documentation, process flow diagrams, and implementation roadmaps; Guided system configuration, development testing, and client UAT to increase operational efficiency

Irving, Texas, Us

• Established and led the Legal department’s Business Operations team of 15 focused on digital transformation initiatives at a healthcare company specializing in pharmaceuticals, medical supplies, and health technology and management solutions• Directed the discovery, procurement, and integration of a CLM software solution, decreasing quoting and contracting processing time by 30% and ensuring regulatory compliance with Sarbanes-Oxley standards• Partnered with Executive Leadership, IT, Sales Operations, Finance and Legal departments to identify system requirements, drive strategic decision-making, and enhance system functionality and user experiences• Developed and managed business and functional requirements, process flow, and training documentation• Facilitated cross-functional collaboration to ensure seamless communication and alignment with key objectives and system requirements, driving on-time and under-budget project delivery• Designed and delivered engaging CLM and CPQ end-user training workshops that reduced onboarding time by 15% and increased user satisfaction scores by 50%

Atlanta, Ga, Us

• Supported development and implementation of the in-house Contract Management Database• Negotiated and drafted contracts and served as a point-of-contact on cross functional terms to ensure effective representation of sales needs and requirements while addressing dependencies• Maintained and monitored the Contract Management Database, tracking contract process and contract issue escalation to ensure seamless operational processes