I am a business professional currently employed as the Patient Experience Platform Team Director and Customer Success Manager for Bivarus -a survey research and consulting firm. The responsibilities of my job include planning, executing and managing the internal process of our survey projects, specifically for customers who use our online patented e-surveying platform. This includes creating timelines that meet client expectations; internal planning with our Technical Services team, programmers and consultants; and documenting day-to day interaction with our contact management systems. A large part of my job is building strong relationships with our clients as I ensure that their project is implemented on time and in the manner that meets their expectations. I also act as Director for our Platform Team which includes setting and managing goals, directing employees on my team and liaising with our C-Suite for all employee management needs and requests. The main requirements for my role are strong organizational, management and relationship skills.

I was employed as the employeeINSIGHT Team Director and Project Consultant for The Jackson Group -a survey research and consulting firm. The responsibilities of my job include planning, executing and managing the internal process of our survey projects. This includes creating timelines that meet client expectations; internal planning with our call center, programmers and consultants; and documenting day-to day interaction with our contact management systems. A large part of my job is building strong relationships with our clients as I ensure that their project is completed on time and in the manner that meets their expectations. The main requirements for my role are strong organizational, management and relationship skills.

I was employed as the employeeINSIGHT and Business Services Project Consultant for The Jackson Group -a survey research and consulting firm. The responsibilities of my job include planning, executing and managing the internal process of our survey projects. This includes creating timelines that meet client expectations; internal planning with our call center, programmers and consultants; and documenting day-to day interaction with our contact management systems. A large part of my job is building strong relationships with our clients as I ensure that their project is completed on time and in the manner that meets their expectations. The main requirements for my role are strong organizational, management and relationship skills.

• Manage invoice entry process.• Develop payables spreadsheet based upon age tables and use it to determine what items are to be paid. • Reconcile weekly payables to rolling budget.• Manage monthly sales tax downloads and payments for 42 states.• Answer questions from vendors regarding unpaid invoices.• Reconcile bankruptcy claims to our records and determine if any objections should be made.• Manage bankruptcy claims disbursement.• Keep accurate account of any returned checks drawn from our bankruptcy disbursement account.• Assist the VP of Finance with month and year-end close of General Ledger accounts.• Work directly with consulting group in managing daily payable activities. • Assist the VP of Finance with corporate income and property taxes.

• Background in new business development including acquiring new accounts and cultivating relationships. • Negotiated terms of contracts.• Provided ongoing support to promote future business. • Responsible for taking all customer service calls. • Corresponded with manufacturing and shipping departments to solve customer service problems. • Followed up with customer to provide information on orders and accounts. • Managed client receivable accounts to ensure they remained in good standing with our company.

• While under my leadership, the Radiology Division increased total revenue by $10 million from $2.5 million to $12.5 million in 2001.• Maintained an average gross profit of 30% for Radiology Division. • Revenues increased in 1998 and 1999 by 50% and by 60-70% in 200 and 2001. • Organized growth of Radiology Division from 4 members to 12 members. • Managed Travel and Housing Division. This division coordinated all arrangements for our contract employees. • Managed Contract Specialists. This position was responsible for reviewing all contracts with clients and employees and disseminating this information to the Accounting Department. • Created employee training guide, organizational information flow charts and database training handbook.• Responsible for scheduling, performance reviews, employee motivation and boosting morale.