First hire for PAR Customer Success team. Develop and execute team strategy, team organization, Customer Success operations strategy. Develop high performing team with high customer retention and high customer satisfaction of Customer Success engagement. Grew team from 1 to 11 members and from 1 to 4 roles to promote career growth within the team. 100% remote team with highest employee NPS in the company. Developed deep partner relationships with customers that has contributed to high customer retention.

Zingle is a SaaS platform that helps businesses communicate with customers via texting and other mobile messaging channels. Early stage employee in start up included a variety of tactical and management roles. Managed high performing teams in Customer Support, Customer Success, Accounting, Marketing. Developed hotel segment go to market strategy, including solution architecture, implementation and onboarding, that contributed to signing Hyatt Hotels.

Leading, innovative technology and network services company that provides retail technology solutions and Point of Sale (POS) solutions to retailers. Sales professional representing a retail POS product.

Chuao Chocolatier is a Southern California based chocolatier with roots in Venezuela. Managed operations, marketing strategy, product development and store teams for small chain of chocolate cafes in Southern California. Migrated POS system from independent databases to a corporate database shared by all locations.