Karen Doherty Email & Phone Number

Concord, Massachusetts, United States

Burlington, Ma

Fastmarkets is the most trusted cross-commodity price reporting agency (PRA) in the agriculture, forest products, metals and mining, and energy transition markets. Our price data, forecasts, and market analyses give our customers strategic advantage in complex, volatile, often opaque markets.Ensure data integrity across company's Salesforce and external fulfillment systems by creating reports and correcting any discrepancies.Provide international on-boarding and ongoing training to new and existing employees.Build and maintain strong cross functional relationships with a variety of internal teams (Finance, Sales, Sales Operations, Product team, Tech/CRM, Tax team) to achieve strategic objectives.Assisting or driving ad hoc projects to update and/or improve existing systems or processes, including doing UAT work.Processing of new and renewal sales orders including activation and fulfilment across various systemsManaging cancellations, Return Authorizations (RA) from CRM and subsequently engaging finance to confirm execution and desired results.Updating of team's processes and shared knowledge using Sharepoint.Creation and upkeep of client account, order, user, details across all systems involved in the Order to Granting and removing contractually agreed upon access as needed or as informed by instances of non-payment, non-renewal or user, order and account changes.

Westford, Ma

iTeam is the leading provider of contingent workforce solutions for on-premise technology services, addressing critical enterprise gaps in skill set, availability and geography, with guaranteed results. Thousands of businesses utilize iTeam for nationwide, on-demand delivery of networking, VoIP, information technology (IT), and audio/video installation and support.Responsible for post-sales project management for iTeam’s unique Service-as-a-Product IT installation services. Includes working with customer, field engineers, and end customers to ensure success throughout the entire service lifecycle. Was responsible for activities such as work order creation, coordinate scheduling with customer and engineers, providing technical support, verifying the completion of the service(s), and verifying receipt of all required deliverables followed by satisfaction surveys.

Lexington, Massachusetts

OnForce is the leading marketplace for local IT providers. We provide web and mobile tools that enable service companies, OEMs, and VARs to find the best local IT talent, manage work, and handle payment. Over $300M in services have been completed through OnForce. Manage 200+ clients with day to day operations from technical support, software support, report generation, recruiting, mediation of service events, process suggestion/development/improvement, and proactive support. Recognized for service excellence by management. Received OnStar award for exceptional service. Also recognized by customers for exceptional service and prompt response/resolution to problems.

MatchPoint consists of a dedicated team of business professionals who service their clients with deep appreciation and experience in prospecting, sales, and marketing. Responsibilities included:* Research/contact/build relationships with targeted business prospects * Input data into contact management software* Set meetings for partners and new clients* Find business opportunities through networking, trade journals, social networking

Billerica, Ma

Start-up that provided complete, national mail-in laptop and desktop computer repair services for Apple products.Responsibilities included:* Cold Calling Apple dealers, ACN’s, school districts and 3rd party computer repair companies to introduce/sell and upsell our company’s products and services to Owners, Service Managers, Superintendents and Directors of Information Technology * Input all customer, lead and contact information into CRM software.* Maintain/build relationship to increase sales volume through contact, email and campaigns.* Assist in developing/designing campaigns

Westford, Ma

* Generated over 3 million in sales in 2005, 2006 and 2007* Earned Certificate of Excellence Award in 2005, 2007* Prepared evaluations and assessments for clients. Formalized presentations and oversaw necessary recommendations.* Created customized target marketing plans.* Established relationships with area Realtors to canvas for buyers. * Negotiated contracts, met deadlines and controlled transactions to ensure a smooth transition for all parties including: buyers, sellers, attorneys, mortgage brokers and third party contractors.* Mentored, recruited and trained new agents on company technologies and sales procedures. Received monetary marketing incentives for recruiting efforts.

Westford, Ma

Most widely recognized real estate Company in the world. * Generated over 2.1 million in sales in 2004* Earned (CBR) Certified Buyer Representative designation* Mentored and trained new agents on company technologies and sales procedures.

Lowell, Ma

Independent architectural design and build firm.* Performed accounting duties including project management* accounts receivable* accounts payable* payroll* ordering supplies * other related office functions.

Milford, Ma

Psyche Systems Corporation is a private, profit-driven software company that focuses exclusively on delivering laboratory information software solutions to hospitals and clinics.* Maintained customer relationships for multiple commercial and hospital laboratory accounts. * Sold upgrade and custom software change orders for laboratory information systems. * Validated software for functionality and quality assurance per detailed customer specifications. * Configured and identified hardware for new and existing accounts. * Drafted formal written proposals.

Westborough, Ma

Provider of Medical Billing and Appointment Scheduling Software to Physicians and Commercial Billing Centers* Provided hardware and software telephone training and support to all clients via telephone or on-site at physican or commercial medical billing site.* Error reproduction and reporting* Qualified software for pre-release* Installed remote and onsite electronic billing software.

Business And Computer Science

Business/Computer Science Coursework

Liberal Arts

Liberal Arts coursework