As a professional in hospitality, I handle complex customer issues demonstrating problem resolution, decision making, and multitasking skills. I have a strong sense of ownership and a commitment to engage to our clients by responding appropriately.With over six years of experience in the previous role, in the hospitality and tourism industry, I have also contributed and supported social protection community programs, conducted job fairs, led teams to achieve yearly targets, customized and executed sustainable travel marts, and administered training for staff and customers. I have a bachelor's degree in hotel and restaurant management and multiple certifications in business English, creativity, Lean Six Sigma White Belt, Power BI foundation and Scrum introduction. I am an assertive communicator, a willing learner, and a leader who shares knowledge and experience with peers.