13 plus years with Hewlett Packard. First 4 years spent as a Mission Critical Backline Response Center Engineer, while obtaining my Executive Masters of Management of Technology degree from Georgia Tech. The last 8 + years with Hewlett-Packard, I was a customer facing onsite Mission Critical Account Support Manager (aka Project Manager/IT Consultant/Solution Architect/IT Engineer).I've serviced the same accounts for most of the past 8 years. IBM Global Services/GMAC, IBM Global Services/AT&T, and CISCO.I'm highly skilled in the technology arena mostly in the software area. I have configured, deployed, project managed, renewed and grew contracts with all of my customer base over the past 8 + years. I have long standing relationships and am considered their "Trusted Advisor" on most all upcoming projects, initiatives, and plans. As well, I'm very well posed at Communication and Knowledge Transfer, as these were part of my committed Service Level Agreements to my dedicated customer base.My goal is to contiuing servicing customers to the best of my ability. At the same time, continuing to grow my technology skills and project management skills.I have Certifications in PMP, ITIL Essentials, High Availability, Agile Project Management, Proactive Notification (Insight Manager), and HPUX UNIX. I'm also, well versed in LINUX, BLADES, NAS/SAN, Superdomes, Virtualization (VmWare), Mentoring/Training, and Presentations. I have the full Microsoft Office Suite knowledge and Website Design.Specialties: Virtualization, High Availability, HPUX, VmWare, ALPHA Tru-64, WLM, TiCAP/iCAP, Service Guard, CCMON, HP SIM, RDP/Insight Remote Manager. Superdomes, vPars, Blade C-class, SAP to a degree (not an expert) but have experience with R/3, BW, and EP suites of SAP.