Karen Duda Email and Phone Number
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Performance-driven and accomplished IT professional with 20+ years of success leading multidisciplinary talent and enterprise-wide programs to align with business strategies and drive benefits realization. Credible history of success building and leading cross-functional teams through ideation, execution, delivery and deployment of technology solutions by leveraging project management expertise in Agile and Waterfall methodologies. Articulate and influential communicator with bias toward action, adept at building and strengthening professional relationships with delivery partners and teams, colleagues, executive management, clientele, and business partners. Experience in Banking and Building Products industries. Proficient in Jira Software, Jira Service Desk, Atlassian Confluence, Microsoft Suite, MS Power BI, MS Project and Planview PPM Pro.Signature achievements include: ⇨ Gained annual cost savings of $990K via effective management of telecommunications bank by phone product. ⇨ Spearheaded and mentored high performing team of 30 technical professionals for achieving project and business objectives within timeline. ⇨Consolidated six bank loan processing centers through implementation of innovative technology solutions. ⇨Exceeded three year’s sales in first six months of go live by launching go-to–market strategy and leveraging marketing automation/analytics for digital configurator product integrating digital, sales and marketing.⇨Reduced IT Project Backlog by 58% through portfolio management and capacity planning efforts.
Masonite®
View- Website:
- masonite.com
- Employees:
- 10
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Director It Pmo, Business Relationship ManagementMasonite® Jan 2021 - PresentTampa, Florida, UsStood up new IT PMO capacity to enable technology division to manage IT and Business portfolios of work. Partner with key business leadership and IT leadership to understand strategic roadmap, identify technology solutions to solve business problems and drive business value. Lead governance to identify, prioritize and execute initiatives to align to business strategies. Direct and guide PMO team in daily operational support for intake, assessment, prioritization and execution of initiatives. • Led team and implementation of PPM tool for overall IT portfolio management and reporting • Reduced project average duration in backlog from several months to 3 weeks
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Director, It Data & AnalyticsMasonite® Jan 2020 - Jan 2021Tampa, Florida, UsResponsible to advance the strategy and roadmap for Global Data Management and Analytics. Partnered with business leaders to identify new business solutions and revenue generating opportunities through data and analytics. Managed teams through execution of deliverables to acquire, transform and provision quality data for enterprise BI reporting.• Responsible for enterprise AR Reporting Transformation and E-commerce Data Transformation for BI Reporting
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Director, It Digital Support & Customer EnablementMasonite® Jan 2016 - Jan 2020Tampa, Florida, UsIn this role I have spearheaded high-performing cross-cultural teams throughout all aspects of product delivery, involving risks identification and mitigation, plan execution, and project progress communication. By utilizing data analytics, CX, and VOC, I continue to drive product insights and updates/improvements. For maximizing return value on solution deployed, I establish strategic KPIs and deliver product insights to clientele. One of my key tasks is to collaborate with key stakeholders and enterprise customers for identifying business requirements/operational issues and streamlining staff activities, processes, and procedures to enhance business value. I devise customer success best practices for launching of digital products and supporting in various business aspects, involving marketing planning, KPI reporting, customer SLAs, sales incentives, VOC, service desk support processes, and training programs. Also, I serve as a strategic leader regarding customer support/enablement for B2B and enterprise clientele. A few of my notable accomplishments are mentioned below:⇨ Amplified sales by 1033% and activation rate by 500% through development and implementation of strategic plan for go-to-market program within six months of utilization of e-commerce product configurator. ⇨ Surpassed $500M quoting activity by directing cross-functional teams to deliver e-commerce configurator solutions for B2B clients.
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Development Manager, Product ConfigurationMasonite® 2013 - 2016Tampa, Florida, UsDuring this role, I governed teams in creation and administration of product configuration solutions for B2B wholesale and retail channels. Moreover, I supervised client’s requirement assessment for successful project delivery and organized design workshops. To deliver project in accordance with client requirements, I utilized SDLC and Agile methodologies and built quality assurance (QA) team. I oversaw development and go-live execution of software for ensuring program success and securing user adoption. Also, I formulated training and support for wholesale and enterprise channel partners.Key achievement:⇨ Accomplished more than $750M retail channel sales and $100M wholesale channel sales via successful deployment and optimization of configurator solutions.
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Information Technology Project ManagerMasonite® 2011 - 2013Tampa, Florida, UsIn this role, I finalized formulation, execution, and launching of go-to-market strategy for building product configurator. My key task was to uncover customer requirements for achieving customer expectations and satisfaction. Moreover, I liaised with marketing and sales teams to develop and deliver solution for wholesale channel partners, while meeting deadlines. I oversaw resource allocation of development team and headed all key operations of project management, including risk mitigation, training coordination/delivery, end user adoption, and communication. My standalone achievement is:⇨ Optimized B2B sales quoting and ordering process via online 24x7 configurator solutions for B2B clients.
Karen Duda Skills
Karen Duda Education Details
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University Of Tampa - Tampa, FlConcentration In Economics And Quantitative Analysis
Frequently Asked Questions about Karen Duda
What company does Karen Duda work for?
Karen Duda works for Masonite®
What is Karen Duda's role at the current company?
Karen Duda's current role is Director IT PMO, Business Relationship Management.
What is Karen Duda's email address?
Karen Duda's email address is ka****@****ink.net
What is Karen Duda's direct phone number?
Karen Duda's direct phone number is +181378*****
What schools did Karen Duda attend?
Karen Duda attended University Of Tampa - Tampa, Fl.
What skills is Karen Duda known for?
Karen Duda has skills like Process Improvement, Strategic Planning, Project Management, Program Management, Microsoft Office, Business Analysis, Management, Customer Service, Team Building, Analysis, Change Management, Marketing.
Who are Karen Duda's colleagues?
Karen Duda's colleagues are Kayla Sheehan, Daniel Charlton, Anne-Marie Poulin, Jason Barco, Garett Smith, Michael Shew, Lucy Dominguez.
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