Degreed Senior Manager with 10+ years Analyzing, Investigating and Problem Solving as a Manager of Client Relations, Sales, Operations, and Quality Control. Additional experience in Residential Property Management, Contract Negotiations, Budgeting, P&L Responsibility in the Real Estate, Mortgage, Banking, Building Construction and Design industries and Secondary Education.Senior Manager | Problem Solvermudgedwards@gmail.comProven leadership skills with an extensive record of managing mortgage operations, client relations, quality control audits, and sales and operations teams. Known for cultivating an atmosphere of integrity, respect, care, and enjoyment for customers, staff, and affiliates. Thrives in researching, analyzing, and investigating all aspects of a project.CORE COMPETENCIES:- Analyzing, Investigating and Problem Solving- Customer Presentations- Contract Negotiations- Estimating, Budgeting, and P&L Responsibility - Training and Mentoring- Mechanical and Technical Abilities- Social Media and Email Marketing- Creative and Artistic DesignACCOMPLISHMENTS:Managed the complete life cycle of mortgages from origination to closing, serving as a subject matter expert in Processing, Underwriting, and Quality Control. Maintained knowledge of Agency guidelines (FNMA, FHLMC, FHA, VA) and built services for Mortgage Originations, Processing, and Underwriting. Restructured processes to meet guidelines and client overlays, supervised client relations specialists, and provided technical expertise to meet client expectations.Recruited and retained Mortgage Origination sales and administrative staff, enhancing performance through training, supervision, and evaluation. Coached improvements in sales, marketing, processing, and communication, empowering staff with ethical decision-making and empathy skills. Grew personal customer base from 100 to 7,500 through effective marketing and client referrals.Mentored staff, young adults and teenagers, directing a leadership program focused on positive influence. Fostered a culture of self-government, honesty, hard work, and positivity. Developed staff training, set standards for honesty, confidentiality, and responsibility. Proactively addressed problems and rewrote procedures to minimize escalations.Contact me at (714) 729-3510karen@o2mtg.comLegal:Company NMLS #1850 I NMLS #218373o2 Mortgage a division of American Pacific Mortgage Corporation NMLS 1850 Licensed by the Dept of Financial Protection and Innovation under the CRMLAEqual Housing Opportunity