Karen Egan Email and Phone Number

Technology Services Project Manager A project manager delivering projects under the Digital Foundations and End User Computing programmes, working as part of a team to provide expertise in areas of technology and project management.

• UK IT lead role for an HR Transformation project whilst concurrently assuming global Test Leader responsibilities• Restructured the global testing team to an offshore model resulting in improved efficiency and productivity, and a significant reduction in daily team run rate costs• Implemented effective project administration, processes and procedures• Reviewed and reconfigured the test strategy and approach documentation to ensure a quality and stable release, resulting in fewer defects being identified during User Acceptance Testing (UAT)• Produced all project documentation, including project plans and risk logs, ensuring compliance and readiness for audit• Tracking progress and producing weekly and ad hoc status reports• Facilitated quicker identification and resolution of any defects by managing testing globally and working in conjunction with business colleagues

• IT Application Owner of six Documentum workflow applications• Led a 12-strong and cohesive onshore / offshore development team• Responsible for the effective management of all development, testing, project management and IT release activities across each application• Allocated and managed a budget of $1M to deliver two new strategic system solutions to replace existing applications with open audit points• Partnered the Business Sponsor to Provide an overview of the new system IT solution to regulators• Delivered application solutions onto consolidated infrastructure, resulting in a reduced total cost of ownership by $45K per annum

• IT representative supporting the business project manager in the rollout of a replacement IBD workflow application, using newly acquired technology (Documentum)• Played a key role in successfully achieving objectives, where previous attempts had failed

• Worked closely with development teams throughout the bank to deploy new applications• Responsible for setting up new users and maintaining a current and accurate address book comprising 65K users• Due to my competency and dedication, I was selected to go to Hong Kong for one month to train staff, facilitating the ability to support applications during Asia hours and deal with any system outages immediately as they occur