I am responsible for all bookkeeping, park maintenance (water, electricity, landscaping, and marketing. Spacious and quiet 40+ acres with 50 RV parking spaces located in Kenedy Texas.

Offering pet services to Alamo Heights, Olmos Park, King Williams, and surrounding areas.

Living in Jourdanton and working in San Antonio area. In New Braunfels today.

Report to DAU2 warehouse. Organize, load, and deliver packages efficiently using Amazon software.

Report to DAU2 warehouse. Organize, load, and deliver packages efficiently using Amazon software.

Report to DAU2 warehouse. Organize, load, and deliver packages efficiently using Amazon software.

Report to DAU2 warehouse. Organize, load, and deliver packages efficiently using Amazon software.

Report to DAU2 warehouse. Organize, load, and deliver packages efficiently using Amazon software.

Report to DAU2 warehouse. Organize, load, and deliver packages efficiently using Amazon software.

Report to DAU2 warehouse. Organize, load, and deliver packages efficiently using Amazon software.

Welcome your guests to our house, Bulverde Party House. Business Meetings, Sales Rallies, Birthday Parties, Reunions, Quinceañeras, Weddings, Showers, and Receptions.

1 Prospect welcomed me to the contracting team that has been in place since 2014 at Ft.Sam Houston. The JFCTMC personnel and instructors consist of physicians, surgeons, nurses, and even a cadaver lab!

HIGHLIGHTSProject Management Deliver On-time Within budget Quality ResultsOrganizationTime Management Collaboration (“Buy-in”)Due DiligenceMentoring and On the Job TrainingProduct LaunchProduct ManagementChange and/or Process ManagementNew Business and Process MigrationMarketing - Goods and ServicesClient Relationships - Enhance and ExpandTraining New Hire, New Product, and Refresher Software training Customer service SkillsDevelopment Design, develop, employment, and test training material Develop, implement and test new strategies Occupational Development and Talent Search CONTINUING EDUCATION COURSESExempt and Nonexempt employees- Train the Trainer- Ken Blanchard : Leadership Development, Change Management, Whale Done, and Leadership StyleInstructional Design, Facilitation, and EvaluationClassroom, Web-based, and Situational Training Safety and Compliance Training (POSH)Windows, Mac, Microsoft Office, Office 365, Google Drive, Quickbooks, Wordpress, Client Management, Project management, Marketing, and Design SoftwareAudio video operation (projectors, smart TV’s, and audio equipment)

Drash Consultants - represented team of scientist, engineers and technicians who make sure that structures and their surroundings are safe now and for years to come by evaluating, testing, and designing earthen and construction materials.--Construction Materials Testing, Environmental Engineering, Forensic Engineering, Geotechnical Engineering.-- New internal and external business relationships, work with teams and work self guided. *Creating and updating - promotional materials, proposals and statement of qualifications, resumes, project lists, and other such documents for use in obtaining or soliciting services. *Working with the Geotechnical, Construction Materials, Environmental, and Forensics teams to secure work for their services -identification, preparation of proposals and bids, attending pre-proposal/pre-bid meetings, attending bid openings, and delivering proposals/bids as applicable. *Networking with various individuals, groups, and companies to: Increase company awareness. Develop new clients. Maintain existing clients. Solicit new work. *Develop and then maintain business development databases. *Create, implement, and maintain websites and promotional materials. *Assist in planning and organizing Company events.

Proficiency in online programs to create, design, and publish information, instructions, and marketing materials. Above average skills when working with QuickBooks, Power Point, Word, Excel, Publisher and Outlook. Key: Organization and communication skills. Multi-task (two companies, various employee needs, client needs). Quickly learn pertinent information, assess situations, and make decisions based on company values.

Proficiency in online programs to create, design, and publish information, instructions, and marketing materials. Above average skills when working with QuickBooks, Power Point, Word, Excel, Publisher and Outlook. Key: Organization and communication skills. Multi-task (two companies, various employee needs, client needs). Quickly learn pertinent information, assess situations, and make decisions based on company values.

Process Flows, Policies and Procedures: Operational Excellence- Default Liquidation

Responsible for Leadership Development training for senior staff members as well as middle management. Research needs of company, employees, cliental, and government laws to propose training programs, receive funding, and provide leadership, safety, and compliance training to exceed expectations. Develop both classroom and computer based trainings depending on material, audience, and company needs. Key AccomplishmentsLeadership development project lead for senior managementSafety training material development (OSHA, Company guidelines, and Government compliance)Enhance training techniques (adult-learning)Training and needs analysisProposal creationsKnowledge of a new industry (retail) as well as new company within less than 1 year

In charge of managing the training team of 8-13 exempts as well as, new hire, cross training, and refresher trainings supporting over 900 employees and more than 35 products/clients. Assure that blended and alternative learning techniques are incorporated. Evaluate training needs, implementation, and results. . Manage and maintain training needs. Coordinate training (Scheduling rooms, trainers, and times using company/site capacity plans, database of training requests, and communicated business needs). Support business needs such as migrations to and from the facility and acquisitions of new products.Key AccomplishmentsCreated, introduced, implemented, and led initiatives (globally) which improved the learning and development experience, aiding in extending the company's leadership position in the industry.Developed several new processes and procedures for multiple training activities that were added to global customer service curriculums.Present Learning and Development guiding principles and basic processes to clients and vendors. Assisted in the acquisition of new clients/business and helped the company to continue positive and honorable relations. Material developmentEnhance training techniques (adult-learning)Training and needs analysisCreated focused based "Level Ones" and implemented world wide, resulting in a successful training program due to increased interest, attention and enjoyment of the participants.Successful vendor management (Train the trainer T3's and due diligence)Developed strategy to integrate OJT processes and evaluation documents, and double jacking procedural focuses.Decreased new hire attrition (120 days) by creating attrition action plans for each area of new hire training.Increased "bottom line" by implementing more innovative training methods and ways to reduce costs.

Managed the training team of 8-10 exempts as well as, new hire, cross training, and refresher training supporting over 900 employees and more than 35 products/clients. Assure that blended and alternative learning techniques are incorporated. Evaluate training needs, implementation, and results. . Manage and maintain training needs. Coordinate training (Scheduling rooms, trainers, and times using company/site capacity plans, database of training requests, and communicated business needs). Support business needs such as migrations to and from the facility and acquisitions of new products.Key Accomplishments - Created, introduced, implemented, and led initiatives (globally) which improved the learning and development experience, aiding in extending the company’s leadership position in the industry.

Responsible for demonstrating a superior understanding of telesales techniques, communicating protocols, providing coaching and feedback, collaborating with product management to ensure that the information trained is accurate, up to date, and meeting the needs of the organization, and following federal guidelines. Develop training materials, job aids, and hand-outs for training initiatives to improve effectiveness and ensure maximum productivity and facilitate instructor-led training incorporating blended and alternative learning techniques as required. Consult with managent staff regarding coaching techniques, training materials, policies and/or procedures.Key Accomplishments:Designed Associate Trainer booth for recruitment. Coordinated and delivered Associate Trainer hiring and training. Manage the development and evaluation of Associate Trainers and continue to assist them with career development.Analyzed refresher courses and time allotments for floor training.Designed, developed, and delivered Moments of Magic Training workshop.Client relationships Traveled (domestic and foreign) to meet clients, learn their methods, policies, and procedures, and to share "best practices".Revised training material. Developed test for targeted selection process to assist staffing and their selection process to ensure quality employees. Developed Product Retention training materials.Share sales practices with AMEX (trainers, product director, and client).Developed Escalation Training materials.Delivered New Hire and Refresher Training's for both soft skills and technical/business skills in call handling procedures.Developed, designed, and managed the Enhancement Booth.Gained knowledge in order to facilitate and implement the new product with a supportive background.Stay informed with any updates so, employees are confident in facilitation of accurate, correct, and up to date information.

Responsible for development and facilitation of new and current curriculum while managing a team of new hires as well as leader interns. Facilitated, developed, and coached on company policy, procedures, and how to meet company expectations.Improved customer relations by providing team with hands on learning experiences, returned work due to errors, audits, 1:1 development sessions, and classroom instruction. Review recorded calls- to develop and coach for excellent call quality: Identified will vs. skill issuesIdentified training needsIdentified procure, policy, and protocol issuesDesigned standard development sessions (1:1's) - inform, listen, coach, and develop. Met with each member of my team so that they could advise of their needs; as well as, review any issues, commend good performance, coach and/or discipline poor performance, give advice of current statistics, assist with ways to obtain and/or exceed current goals, set new goals, and review overall performance.Lead by example - attitude, work ethic, de-escalating escalations, & professionalismCreated/invented classes, assessments, and coursework as well as tangible teaching aids-learning guides, tutorials, flow charts, reinforcements, etc. for employees to keep and use Problem solving/troubleshooting customer issues as well as call center issuesProvided upper management with solid and well thought out information, necessary documentation, and any available proof of trends, issues, ideas, solutions, changes, and needs to improve the growth and benefit customers, employees, and the company as a whole.

Responsible for all of the training needs for the company. This was a new position created by the CEO. I was honored to receive the promotion and immediately began to research, and learn how to create, develop, and present self-based (intranet) and instructor led courses. Developed class materials and assessments and began facilitation in the home site and 6 other sites (5 in TX and 1 in NM). Increase company growth by improving customer satisfaction and sales ratios. Provided employee enrichment, and lowered NTS' attrition.Key AccomplishmentsAssembled, updated, and taught company wide Telephony classesMaintained and distributed up to date learning/teaching materials for administrators, outside office managers, and customer care supervisorsMonitored administrators and customer care groups to provide "on the go training" if necessary and to assess future training needsDeveloped and implemented weekly training and advisement sessions for customer care groups and all of our outside sales officesDeveloped and facilitated sales training for outer officesCreated and implemented reinforcement classesInitiated and Assisted with the proposal of a new telephone system, agent call recording software, and quality assurance software to save company money (in the long run)Assisted with trouble shooting of new company wide software during developmentIntegrated improvements and constantly problem solved the current ordering/billing systemHelped to increase sales by training on products and benefitsIncreased productivity and efficiency by continual training on current ordering system and other system tools Initiated and facilitated customer care groups to develop and focus on their own mission statementProvisioned for NTS' local resell with SBC and NTS' long distance services