Karen Erasmi Email & Phone Number

Massachusetts, United States

Senior Product Manager supporting Brightspeed voice and Voice over IP portfolio for Small Business, Enterprise and Wholesale customers.

Greater Boston Area

Product Manager for multiple products in the Lumen Hosted Communications and Collaboration portfolio including a Lumen owned and operated Enterprise platform and three SAAS hosted telephony solutions that support small to medium businesses. Experience with new product agile development processes including partnering with architecture, engineering, customer experience and service assurance teams as well as software and hardware vendors to create and deliver services that meet customer requirements and exceed their expectations.

Greater Boston Area

Lead technical position supporting the CenturyLink sales organization for designs of the Hosted VoIP, SIP Trunk and Hosted Collaboration Solution including Spark and WebEx as well as Internet, MPLS and Security services. Experience with multiple vendors hardware, software, services and deployment models for telephony (TDM & IP), Unified Communications and Collaboration and data networking provides the background to design technical solutions that help customers achieve their business goals.

Cambridge, Massachusetts

Lead the technical evaluation, design and implementation of an IP Telephony solution to replace TDM Centrex on campus including integration to existing applications, directory services and abbreviated dialing plans. Partner with vendors to define, test and deploy IP Telephony services and Administrative management tools. Introduce and support voicemail end user portals as well as design and support proof of concept trials for communication and collaboration applications and clients. Provide technical guidance for voice and data services at remote Harvard locations and affiliates.

Greater Boston Area

Product Manager Hosted Unfied Communications and Collaboration as a Service - Lead technical product management position responsible for development, launch and expansion/roadmap of Verizon’s Unified Communications and Collaboration as a Service platform, which is based on the Cisco Hosted Communications Service architecture. • Analyze industry and market research as well as customer feedback to develop product requirements, a global business case and a five year financial plan for the creation and future enhancement of UCCaaS• Define the feature, architecture, business and IT requirements as well as the financial business structure of the product in order to obtain and manage product funding and development using the stage gate process (Clarity)• Partner with complimentary service product owners and network planning to architect a solution that delivers a holistic hosted voice and video “as a service” solution including network transport (wired and wireless), hosting infrastructure, geographic redundancy and high availability• Work collaboratively with cross functional organizations to develop the pricing methodology, implementation services and support structure of the UCCaaS solution• Provision sales demonstration capabilities, customer product evaluations as well as develop and manage the customer pilot kit program• Create internal and customer facing documentation including service descriptions, design guidelines, pre/post sale process documentation, Pilot Kit implementation guides, product SLA's, contracts, launch materials and sales training• Partner with legal and regulatory to develop product and services that comply with FCC guidelines for Interconnected VoIP services for E911, CALEA etc.• Prepare and deliver product demonstrations, product launch activities, customer presentations and participate in speaking panels at trade shows

Greater Boston Area

Lead technical position supporting the Verizon Business Sales Engineering organization for designs on the Voice over IP portfolio of products (Hosted IP Centrex and IP Trunking (Broadsoft)). Experience with multiple vendors hardware and software in the TDM voice, IP Telephony and data networking environments is used to design Voice over IP solutions using Verizon VoIP standard offerings or by working with vendors, internal teams and the customer on a solution that meets their unique requirements including non-standard interoperability testing and customer trials.

Greater Boston Area

IP Specialist position includes technical experience and qualifications in multiple vendor solutions (Nortel, Cisco, Broadsoft) and the ability to interface with Offer Management, Operations, Legal and Regulatory departments in order to put together a technically unique and cost effective solution for the customer.

Billerica, Ma

Corporate Systems Engineer supporting field engineers on customer designs, configurations, testing and interoperability solutions using Wellfleet/Bay Networks routers and switches. Major focus on Wide Area Network and routing protocols before moving into Voice over IP technologies. Voice over IP experience on the Succession Communication Server CS1000 and CS2000.

Littleton, Ma

Network Analyst in support of Digital's global backbone. Supported Easynet (DECnet WAN backbone), WATN (Wide Area Terminal Network) made up of X.25 to LAT conversion platforms and the Wellfleet router TCP/IP backbone. Graduate of the Digital Network Training Program.