Karen Eravelly Email & Phone Number

Kansas City, Mo, Us

>Establishing a structure, framework and roadmap for company-wide and role specific learning and development needs.>Establishing and implementing an intranet and internal knowledge base for management of knowledge, content and resources.>Redesigning and implementing a new Performance Management process company wide.>Established a structured, repeatable company-wide new hire onboarding process.

Overland Park, Kansas, United States

Leading change management efforts for the Care Design and Delivery Organizations (Frontline and Leadership) for the launch and adoption of Magenta U (OnPoint) – the new Enterprise Learning Management SystemManaging and leading agile workflow transformation efforts (people, process, training and change management) for the National Care Learning and Development Organization.Managing and establishing the National Care Frontline performance and training effectiveness reporting needs.Managed a 5G Training Series Launch effort to close agent’s knowledge gaps in supporting 5G customer issues.Managed OEM Led Training efforts, in a proof-of-concept initiative to reimagine new hire training for offshore Telesales agents.

Overland Park, Kansas, United States

>Implemented and managed the adoption of agile processes, transformation and performance improvement efforts within the Sprint University Organization to effectively manage learning needs of the enterprise. >Established and governed the Rules of Engagement for 80 Sprint University partners to actively engage in the agile process through a lean application used to track and visualize incoming work. >Established value and operational measures to track performance improvement and effectiveness of the implemented agile processes. >Led and managed learning efforts and resources which included execution, communication, change management and cross functional efforts for strategic initiatives such as the enterprise roll out of a new guided selling tool that impacted the frontline employees and core selling businesses of the organization. >Managed, developed, and implemented an innovative skills assessment pilot for call center reps which included facilitating best practices sharing with the SU Business Sales team and Business Sales Ops to assess efficacy and efficiency. >Led a successful accelerated 9 month enterprise project which included execution, communication, change management and cross functional efforts for the enterprise intranet upgrade through leading a team of 52 HR employees; which required the transferring, redesign and redevelopment of HR content from the old platform to the new platform. >Led a knowledge management sales virtual team which consisted of a cross functional sales team to discuss Sales focused collaboration needs to ensure productivity and increased efficiency in how sales, social media, portals, knowledgebase and productivity tools were used to get work done.

Overland Park, Kansas, United States

• Led Human Performance Technology (HPT) methodology education efforts for the HR Organization which included facilitating and managing training classes, managing scheduling, consulting on updates to the company performance improvement site. Activities required interacting with all levels of the HR organization to introduce the HPT methodology as the means for performance improvement efforts.• Managed programs and curriculums consisting of an average of 30 courses each for Nextel and CDMA call center technical lines of business. • Mentored and managed new team members and contractors on design and development requirements for technical training projects and deliverables.• Led Train the Trainer and debrief sessions with the call center trainers to ensure that curriculum is consistently updated and current.• Partnered and collaborated on training development projects with Program Operations to ensure that technical training solutions developed are current, supported and following processes determined.• Collaborated with technical team manager to create a peer feedback environment within the technical team that has resulted in raising the quality and standard of deliverables produced.

Overland Park, Kansas, United States

>Defined the design and structure of Sprint’s CBT (computer-based technology) and online learning efforts.>Designed training structure for Project Coordinator, Training Managers, and Instructors on modified processes for the department’s Learning Management Implementation process>Managed technical curriculum that rolled out to approximately 18,000 customer specialists that serviced technical issues for Sprint customers on their mobile phones.>Defined roles, responsibilities and processes required to support the new learning management system roll out (SABA)

Cleveland, Ohio, United States

Senior Designer Developer>Developed learning design strategies and conceptual plans for large, complex learning engagements with an external client base of local and international clients that encompass a variety of industries (eg. e-commerce, manufacturing, telecommunications, and service) Education Program Developer>Provided solution-based consulting methods and developed instructional material for external clients, both local and international, that encompass a variety of industries. (eg. e-commerce, manufacturing, and service)>Managed up to 3 graphics designers in coordinating graphic needs for courseware.

M.A, Industrial/Organizational Psychology

B.S, Psychology