Developed and nurtured long-term relationships with clients, actively listening and responding to their needs, ensuring a positive experience throughout every interaction.Conducted regular client check-ins and engagement meetings, aligning services with client goals, fostering trust, and strengthening client relations.Collaborated with internal teams to ensure timely and high-quality service delivery, maintaining client involvement and satisfaction with each project phase.Anticipated client needs and proactively addressed potential issues to ensure a seamless experience, demonstrating a customer-first approach.Acted as a central point of contact for client inquiries, adapting to unique requests and managing expectations to provide consistent and exceptional service. Facilitated post-engagement reviews, using insights to continuously improve service quality and refine engagement strategies for future projects.

Lead weekly status meetings with stakeholders to review progress and address issues. Oversaw budgets for project, tracked expenses, and timelines and communicated with key stakeholders on milestones.Conveyed project objectives to internal and external stakeholders and maintained open communication to keep close eye on progress against targets.Updated project plans based on changing objectives, specifications, and staff availability.Protected project budget by tracking expenses and intervening to prevent overpayments or misuse.Streamlined operational efficiencies by creating employee schedules, managing payroll, controlling inventory, organizing appointments and executing project compliance procedures.Developed project plans, identified resources and established timelines for completion. Managed multiple projects with competing deadlines in a fast-paced environment.

Led the project planning to consolidate three divisional change management departments, resulting in a reduction of overhead cost by more than 50%Developed financial models and forecasts to support business decisions. Analyzed customer data to determine trends in purchasing behavior.Worked closely with clients, technicians, and managerial staff to provide operational support and project updates.Managed and led meetings and workshops with multiple departments to solidify requirements. Identified or monitored current and potential customers using business intelligence tools.Analyzed competitive market strategies through related product, market or share trends. Disseminated information regarding tools, reports or metadata enhancements.

Analyzed existing systems and processes, identified gaps and recommended improvements. Created data flows to illustrate the flow of information between various stakeholders.Developed business process models to identify and document customer requirements. Collaborated with IT teams on the development of applications based on business requirements. Gathered performance metrics from different sources including surveys, focus groups.Manage relationships between the business and ETS support teamsFacilitate weekly Change Management meetings for both ETS and the business to ensure the risk of all IT changes has been properly mitigatedPinpointed inefficiencies in business processes and recommended improved policies. Developed new analytical systems to improve essential business metrics visibility.