Karen Fitzpatrick Email and Phone Number

Mednax- Anesthesia was purchased by NAPA in May 2020. I was then added to their workforce as a Client Service Manager

Served in an interim management role and acted as a liaison for 30 assigned facilities and managed clinical operations including reviewing A/R and cash flow; operational excellence; quality assurance; program development/implementation; client services; and reimbursement initiatives with emphasis on driving profitability. Managed staff including performance metrics and productivity.✓ Facilitated the development and implementation of performance improvement plans resulting in improved patient satisfaction.✓ Developed and maintained an organizational infrastructure necessary to achieve effective patient flow and capacity expansion. ✓ Ensured the development of clinical care services led to outcomes supportive of the facility and organization’s strategic plan. ✓ Designed and implemented processes to ensure regulatory and standards of safety were met and followed.✓ Employed effective change management principles in the redesign of the care delivery model across the entire continuum of care.

Practice Manager for the hospital-based operation in the Specialty of Anesthesia. Accountable for the effective and compliant management of 12 hospitals and 4 ambulatory surgery centers in Broward County, through close facility and provider interaction, as well as training on key measures and deployment of appropriate key initiative resources. Other areas of responsibility encompassed revenues, budgets, labor/staffing costs, best practices, credentialing, compliance and quarterly internal quality chart audits.✓ Liaison between corporate and Chief MD provider for the management of anesthesia staff. Interacted with facility administration to ensure goals were attained. ✓ Directly involved with the Credentialing Department in credentialing and contracting anesthesiologists, certified nurse anesthetists, and anesthesia assistants for employment. ✓ Instituted best practices for clinical and support operations and key measurement tools for quality metrics.✓ Established relationships with hospital administration to represent Sheridan as a vendor.✓ Implemented the use of EMRs including Memorial Healthcare Systems (EPIC) and North Broward Hospital (Sheridan Care Writer electronic pen.✓ Assisted HR with payroll, as well as CMEs, licensure, DEA, and clinical education requirements by the organization, ✓ Conducted and arranged staff meetings/presentations to educate providers on facility metric data studies and quality measures. ✓ Worked closely with financial department to prepare financial analytics relative to labor cost management and revenue cycle management. Prepared annual budgets for assigned practices with limited oversight from practice leader.✓ Implemented a per-diem pool to relieve staffing shortages.✓ Reviewed labor distribution reports to assess proper cost effective measures and proper staffing for all assigned facilities.✓ Worked with Revenue Cycle Management on setting up global agreements to analyze and establish contacts for self-pay patients.

Practice Manager- Anesthesia Department

Managed a two-physician orthopedic office and outpatient physical therapy (PT)/occupational therapy (OT) practices including establishing appropriate internal processes and other standard work tools to ensure effective and efficient operations. Oversaw daily operations of clinical and support staff, conducted annual performance evaluations, and handled staff benefits and payroll. ✓ Applied cost effective management and business practices, led and motivated staff, and instilled a teamwork approach to ensure the delivery of exceptional customer service.✓ Worked closely with Workers Compensation adjusters for authorization of orthopedic surgical procedures and payment. ✓ Negotiated and contracted with health insurance including HMOs, PPOs, Medicare and Medicaid. ✓ Worked with Billing and Reimbursement Specialist for proper coding and instituted best billing practices, ensuring the highest level of reimbursement. Extensive experience in accounts payable and receivables, as well as with active EMR systems.

Office manager of a seven-physician gastroenterology practice with offices in both Hollywood, FL and Cooper City, FL. Supervised 10 employees in daily office procedures, staff assignments and workloads, monitoring productivity and the implementation of best practices for clinical and support operations. Worked directly with billing manager and utilized NextGen office management software.✓ Worked in conjunction with management staff of the new South Broward Endoscopy Center, owned by the practice physicians, in the organization and coordination of outpatient endoscopy services.✓ Coordinated construction and design of new office with contractors and Executive Director. ✓ Implemented HIPAA and OSHA compliance standards, and updated OSHA manuals and office Policy & Procedures. ✓ Key contributor to best practices implementation, process improvement initiatives, and quality, cost-effective service delivery.✓ Seamlessly integrated a culture devoted to excellence in care delivery, ensuring the most cost effective, high quality patient care.

Authorization and reimbursement specialist for an oncology company working with major health insurance companies to properly allow authorization of diagnostic procedures, hospital and nursing home admissions, treatments, and medications for patients nationwide.✓ Provided patients with resources who could not afford their insurance co-payments and/or other out-of-pocket costs for the insured, under-insured and indigent by communicating with assistance programs, specialty pharmacies, grant programs, pharmaceutical companies, and private insurance companies to find financial relief. ✓ Obtained pre-certification/authorization to meet individual payer payment, authorization protocols for all diagnostic testing and chemotherapy treatments. Procured necessary HMO/PPO referral authorizations for referrals received from other physicians.

Worked closely with the Executive Director/Founder from the creation, startup and ongoing management of the foundation. Accountable for office operations, patient services, inventory management and medical records. Managed staff and provided an environment that fostered superior customer service for our patients.✓ Created an inventory management protocol for factor products costing up to $1M to be dispersed to patients nationwide. ✓ Coordinated quality patient care and specialized services as needed by the hemophilia community. ✓ Instituted a QuickBooks accounting system for financial statements and reports as well as CPR+ for patient medical information.✓ Attended health care meetings with former Speaker of the House, Newt Gingrich to obtain federal funding for the hemophilia community.