Karen Gentle Email & Phone Number

Toronto, On, Ca

Greater Toronto Area Metropolitan Area

Chosen to provide expertise on a pivotal initiative to unify multiple, disparate Learning Management Systems within Metrolinx to an integrated, enterprise-wide solution. Collaborating with key stakeholders to shape a cohesive HR technology roadmap that embeds learning into talent development strategies and organizational culture. Collaborating across the enterprise to design and implement Competency Frameworks that enhance technical, business, and leadership capabilities for sustainable growth.

Greater Toronto Area Metropolitan Area

Led the development and execution of a Knowledge, Training, and Change strategy aligned with the Capital Projects Group’s objectives, laying the groundwork for sustainable growth and operational success. Through strategic vision and collaboration, ensured the organization's readiness to deliver over $7 billion in capital projects annually from 2023–24 onwards.

Greater Toronto Area

Led a range of transformative human capital initiatives that significantly elevated organizational effectiveness, positioning MPAC as a global leader in Property Assessment and Valuation. Re-engineered the Learning branch into a high-performing business unit through scalable, impactful solutions that fostered reliable, consistent business practices and quality assurance. Revitalized professional designation requirements, leading to exponential growth in technical skills and leadership acumen.

Greater Toronto Area

Redesigned the Property Valuation and Customer Relations curriculum to enhance frontline employee performance in key functions.

Toronto, Canada Area

Provided strategic direction to foster a culture of innovation and product growth, driving the development of new certifications and designations for the Financial Services industry. Led market analysis and program design while partnering with Sales Executives to deliver high-impact presentations on product benefits and solutions to top-tier clients, including RBC, TD, BMO, Scotiabank, and CIBC.

Toronto, Ontario, Canada

Revolutionized CSI’s service delivery by launching the first-ever e-book, replacing traditional paper textbooks, and achieving substantial savings in printing, shipping, and storage costs, while reducing waste from outdated publications.

Toronto, Ontario, Canada

Drove efficiency in e-learning content development, reducing costs from $5,000/hour to $1,800/hour using Lean methodologies, including streamlined processes, standardized templates, and reduced maintenance time—resulting in improved learner experiences and enhanced content quality.

Course Work, Studies In Curriculum, Teaching, And Learning

Certificate, Interactive Multimedia

Ba, Honours, English Rhetoric