Co-Franchisee - Pedders Suspension Darwin

(Maternity leave secondment)

Administrative Assistance for Admissions, Scholarships and Tertiary Enabling Program (TEP)

Assisted current and prospective Telstra customers with Telstra services including Mobiles, Broadband, PSTN (Fixed Phone), and Foxtel for both consumer and business customers whilst adhering to relevant industry regulations and company policy and procedures.

My role was to fully support the team leader managing a team of up to 12 staff.I assisted with coaching, mentoring and training of team members, including documentation on of all sessions.I was a "floorwalker" for the roll-out of the Company's new core Computer package - SAP.

My role was "moves" sales consultant assisting connection and disconnection of electricity and gas services across SA, QLD, NSW and VIC. In 2011 I was the recipient of "Queen of Hearts" award for customer service (which included Personal development in Cairns and a Celebration evening Melbourne.During December 2010 & January 2011 U assisted the Ombudsman team to clear outstanding cases. I also had the opportunity to be an Acting Senior Consultant and Team Leader on a number of occasions.

My role was to source and develop new business to increase both accredited and customised training with and without government Funding.Achievements included:* Successfully developed and implemented a new reporting system to reduce administration time in reporting back to key company representatives (adopted by all BDM)* 50% conversion of phone contacts to appointments* 72% conversion of appointments to sales* 90% conversion of initial sale to further businessDue to support and staff issues the company decided to relocate all business development to Melbourne, as I did not wish to relocate my role was made redundant.

Assist in the start-up of a new business venture in the sale of internet products (dialup, broadband and satellite). Responsible for the region of Roseworthy covering Pooraka, Barossa Valley, Clare, Burra and the Yorke Peninsula. I was also responsible for Alice Springs, the Murray Bridge Region (Murray Bridge, Strathalbyn through to Cape Jervis and McLaren Vale including Kangaroo Island), and for a short time the Port Augusta Region (Peterborough to Pt Augusta and along the Eyre Peninsula to Ceduna.Achievements included:* Implementing monthly reporting template* Design and production of inhouse training materials and instore promotional documentation* Assisting Branch Managers and key influencers to embrace change* Exceptional time management skills to meet Key Performance indications including o Regular Branch visits, fortnightly/monthly to hub branches (Roseworthy, Murray Bridge, Pt Augusta, Alice Springs), monthly/bi-monthly to all spoke branches (22 in total), predominately by road o Cold Calling from supplied current Elders Clients list, and an average of 100 per month o Direct marketing, self-sourced and supplied client lists, an average of 200 per month

Relief Sales Representative as required around Australia (annual leave, staff change over) including training of new staff.I also assisted with other duties as requese4td by the National Sales manager assisting in the growth and business development of the brand and products across Australia.

I represented Rudducks in the WA Marketplace. I was required to identify and develop new business whilst growing existing business through increased sales and account management. I left this role due to relocation to South Australia for family reasons.Achievements included:* 67% of 2005 YTD total sales where achieved March to June* Active customer base increased 14% in 1st month, 28% in March - June, 48% increase July to November.* 3.51% increase in 2005 YTD GP from March to June. Further 5.3% increase to November 2005* Sign-on of major WA retail chain (Better Pets and Gardens)* Increase of min levels at Bunnings.

The QA coordinator position grew from my role of internal auditor after the QA representative left the company

I assisted as Service Co-ordinator for a short time and quickly made it my own where I was then offered the position permanently.

My Customer relation role was a newly created position. The directive was to plan, implement and periodically review the role within the company.

I was employed to train, promote, sell and educate dealers on Sony Ericsson (SE) products, services and promotions.I developed and build relations with with dealers and distributors. I was the initial point of contact for dealer problems and queries with SE.Provided quality, informative, interactive training on new, future and existing products.