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Karen Grady is a Delivering Best-in-Class Experiences by Aligning Product & Service Strategies with Customer Needs.
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Sr. Director, Digital Strategy & TransformationHologic, Inc. Oct 2020 - Oct 2022Elevated to strategic role as a key driver of enterprise shift from sales-centric to customer-centric operating model. Analyzed existing capacity and capabilities to provide a roadmap for digital transformation for remote and onsite services. Led technology implementations as the business owner. Drove ongoing usability and functionality improvement projects. -
Sr. Director, Customer ExperienceHologic, Inc. Jan 2017 - Oct 2020United StatesLed cultural and strategic shift from responsive customer service to forward-thinking customer experience, establishing CX KPIs and real-time report by launching Hologic's first CRM-integrated transactional survey program. Created customer journey maps aligning service delivery strategy to business objectives. Managed complex escalated issues for hospitals and clinics, coordinating across the organization to drive resolution and improve the customer experience. Assigned as Business Process Owner for CRM migration from Oracle to Salesforce.
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Sr. Director, Customer SupportHologic, Inc. Mar 2015 - Dec 2016United StatesDirected Remote Support and Service Operations teams for Breast and Skeletal Health business units, providing high-touch back-office support for field service and service logistics. Built and led teams accountable for technical support, customer support, parts supply chain and service administration.Invited to participate in company's High Performing Leadership program, where I spearheaded the release of the new Install Base design, providing visibility to the customer’s instrumentation software and hardware configuration for improved sales and support capabilities.
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Sr Director, Domestic Diagnostics Field ServiceHologic, Inc. Oct 2013 - Feb 2015Greater San Diego Area -
Director, Technical SupportHologic Oct 2012 - Nov 2013Santa Clara, Ca -
Technical Service Manager, Cad And Image DistributionHologic Aug 2006 - Oct 2012Santa Clara, Ca -
Applications Support SupervisorHologic Jul 2001 - Aug 2006Bedford, Ma
Karen Grady Skills
Frequently Asked Questions about Karen Grady
What is Karen Grady's role at the current company?
Karen Grady's current role is Delivering Best-in-Class Experiences by Aligning Product & Service Strategies with Customer Needs.
What is Karen Grady's email address?
Karen Grady's email address is kg****@****ech.com
What is Karen Grady's direct phone number?
Karen Grady's direct phone number is +178199*****
What skills is Karen Grady known for?
Karen Grady has skills like Technical Support, Medical Imaging, Capital Equipment, Iso 13485, Cross Functional Team Leadership, Dicom, Healthcare, Customer Experience.
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Karen Grady
I Help Companies And Business Owners Increase Their Profit By Effectively Running Their Amazon Ads.Cape Canaveral, Fl -
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