Karen Grady

Karen Grady Email and Phone Number

Delivering Best-in-Class Experiences by Aligning Product & Service Strategies with Customer Needs
Karen Grady's Location
San Antonio, Texas Metropolitan Area, United States
Karen Grady's Contact Details
About Karen Grady

Karen Grady is a Delivering Best-in-Class Experiences by Aligning Product & Service Strategies with Customer Needs.

Karen Grady's Current Company Details

Delivering Best-in-Class Experiences by Aligning Product & Service Strategies with Customer Needs
Karen Grady Work Experience Details
  • Hologic, Inc.
    Sr. Director, Digital Strategy & Transformation
    Hologic, Inc. Oct 2020 - Oct 2022
    Elevated to strategic role as a key driver of enterprise shift from sales-centric to customer-centric operating model. Analyzed existing capacity and capabilities to provide a roadmap for digital transformation for remote and onsite services. Led technology implementations as the business owner. Drove ongoing usability and functionality improvement projects.
    View
  • Hologic, Inc.
    Sr. Director, Customer Experience
    Hologic, Inc. Jan 2017 - Oct 2020
    United States
    Led cultural and strategic shift from responsive customer service to forward-thinking customer experience, establishing CX KPIs and real-time report by launching Hologic's first CRM-integrated transactional survey program. Created customer journey maps aligning service delivery strategy to business objectives. Managed complex escalated issues for hospitals and clinics, coordinating across the organization to drive resolution and improve the customer experience. Assigned as Business Process Owner for CRM migration from Oracle to Salesforce.
  • Hologic, Inc.
    Sr. Director, Customer Support
    Hologic, Inc. Mar 2015 - Dec 2016
    United States
    Directed Remote Support and Service Operations teams for Breast and Skeletal Health business units, providing high-touch back-office support for field service and service logistics. Built and led teams accountable for technical support, customer support, parts supply chain and service administration.Invited to participate in company's High Performing Leadership program, where I spearheaded the release of the new Install Base design, providing visibility to the customer’s instrumentation software and hardware configuration for improved sales and support capabilities.
  • Hologic, Inc.
    Sr Director, Domestic Diagnostics Field Service
    Hologic, Inc. Oct 2013 - Feb 2015
    Greater San Diego Area
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  • Hologic
    Director, Technical Support
    Hologic Oct 2012 - Nov 2013
    Santa Clara, Ca
    View
  • Hologic
    Technical Service Manager, Cad And Image Distribution
    Hologic Aug 2006 - Oct 2012
    Santa Clara, Ca
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  • Hologic
    Applications Support Supervisor
    Hologic Jul 2001 - Aug 2006
    Bedford, Ma
    View

Karen Grady Skills

Technical Support Medical Imaging Capital Equipment Iso 13485 Cross Functional Team Leadership Dicom Healthcare Customer Experience

Frequently Asked Questions about Karen Grady

What is Karen Grady's role at the current company?

Karen Grady's current role is Delivering Best-in-Class Experiences by Aligning Product & Service Strategies with Customer Needs.

What is Karen Grady's email address?

Karen Grady's email address is kg****@****ech.com

What is Karen Grady's direct phone number?

Karen Grady's direct phone number is +178199*****

What skills is Karen Grady known for?

Karen Grady has skills like Technical Support, Medical Imaging, Capital Equipment, Iso 13485, Cross Functional Team Leadership, Dicom, Healthcare, Customer Experience.

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