Karen Herdina Email and Phone Number
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Four events have defined how I look at running business teams. Two happened at my first job after college. I was a 3rd shift computer operator at a local college. The CIO at the college was an excellent leader and interactions with him taught me what leadership is.I worked the 3rd shift but it wasn’t unusual for the CIO to stop by around 11 pm. He would spend about 30 minutes asking questions. This taught me to listen to my team, be curious and be visible. I promised myself I would remember where my career started and make sure all members of my team feel important.The second interaction happened in one of our chats. His comment to me was “just because you are responsible for 3rd shift tasks doesn’t mean you have to perform them”. I learned to delegate and to train others on what you do so you can move up in an organization. Six months later I hired students to run the 3rd shift computer operations and started a campus PC store.My third event occurred when I saw the documentary “In Search of Excellence”. I learned management by walking around (MBWA) and some of the best solutions come from within your team.My fourth defining event happened while working at General Electric. I had always graphed, categorized and measured data. I learned about Six Sigma. It was exciting to find there was a methodology that worked like my mind. Needless to say, I went on the fast track to get my black belt.These lessons led me to start Operational Performance Success (OPS). We focus on process improvement, metric creation and team development. We work to:• Understand the objectives• Understand how processes work• Receive feedback from the team on improvements• Improve the processes and create metrics • Look for the next leaders and provide them with trainingMost companies do not realize solutions to their challenges can come from within. The frontline speaks a different language than the C-Suite. Let OPS be your translator.
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PresidentOperational Performance Success 2015 - PresentCincinnati Area, Ky
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ConsultantCredere Group Mar 2019 - Mar 2020Cincinnati Area, Ky -
Project ManagerHealthspan Ohio Apr 2015 - Jun 2017Cincinnati Area, KyConsulting position to assist HealthSpan's process improvement team in implementation of payer/provider/employer solutions. -
Vp Of Consulting Of Itag GroupPcms Datafit Dec 2013 - Oct 2014Cincinnati, Ohio Area10 month consulting position serving as the sales and technical manager with the goal of rebuilding their Microsoft Reseller business. Stabilized technical team through increased confidence in the organization and creating careerpaths wrapped around Microsoft certifications. Created marketing vision uniting website, marketing materials and social media campaigns around technical solutions rather than products. Reduced monthly losses by 50%. Regained 25% of former customers. Awarded Microsoft SMB Champion status plus earned Gold Partner status in 2 competencies and Silver status in 4. -
PresidentPlan Express Oct 2010 - Dec 2012Memphis, TnSold company for 5 times acquistion price of 3 years prior and made 10 times original investment in net income. Turned a company losing money into a profitable business unit in 18 months through systematic hands-on approach with focus on continous improvement. Reviewed P&L's, analyzed customer base, observed all job functions and evaluated company's software system. This led to removal of unnecessary headcount and redefining workflows netting 15K a month in savings. Redesigned invoicing processing leading to improved revenue recognition. Reduced aging receivables by 50%. Improved EBITDA from negative 4.8% in 2010 to a positive 5.6% in 2011. In 2012 averaged $20,000 a month in EBITDA. -
Vice President Of Content Supply ChainConstruction Software Technologies/Isqft Nov 2006 - Oct 2010Cincinnati, OhBuilt a team from 45 to 140 reporting on publicly bid construction projects throughout the U.S. on a SASE based platform. Designed skills based training and career path allowing individuals to be promoted throughout the organization. Developed monthly metric measurements for team members, leading to continous improvement of quality which helped grow customer subscription base 29% over 3 years. Implemented repeatable process for moving into new markets which reduced time from market entry to saleable product from 5 months to 3 months; thus increasing company's nationwide footprint 100% in 3 years. Designed a collaborative approach between Cincinnati-based reporting team and India based outsourced team so data collection and reporting occurred 24 hours a day 5 days a week. Monies saved on outsourcing allowed Cincinnati based team to increase staff for new markets while operation costs remained constant. Company liaison to Hispanic contractor subscribers and on the Board of Hispanic Contractors Association of the Carolinas. -
Director Of Strategic AlliancesJenzabar, Inc. Mar 2004 - Nov 2006Greater Boston AreaCreated software partnership program with 20 partners. Unified all existing partner contracts, data collection and reporting. Formulated a partner strategy map for prioritizing the strategic alliances needed and served as basis for partner roadmap. Designed collaborative partner selection process enabling sales, service and product managment teams to have input on software partners selelcted. Process included research of marketplace, product evaluations, contract negotiation, marketing plan development and roll-out to sales and service teams, Increased partner revenue over 50% each year. -
Associate Vice President Of Unix ServicesJenzabar Jul 2001 - Feb 2004Cincinnati, Ohio AreaManaged and directed team of 30 implementation, data conversion, project management and application development specialists to implement ERP systems designed for Colleges and Universities. Rebuilt and improved quality of decentralized team through new implementation and RFP processes. Developed metrics to increase employee incentives based on quality of work delivered through customer surveys. Consistent achievement by meeting plan in 2001, exceeding plan by 20% in 2002 and 25% in 2003. Created service sales team by training implementation project managers how to sell additional services to their existing customers. Team generated $5M revenue in first year in addition to their project manager billings.
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Director Of Strategic AlliancesGe Capital Jan 2000 - Jul 2001Cincinnati, Ohio AreaEstablished and managed relationships with 30 technical service partners providing services to national/regional accounts who had purchased UNIX hardware. Increased revenue 80% in first year. Managed project, which built and designed portsl for field sales team to track status of hardware and service purchases from order to invoice. Received Six Sigma Black Belt. -
Product Marketing Manager Of UnixGe Capital Jul 1999 - Jan 2000Cincinnati Area, KyDeveloped marketing programs for UNIX services to complement hardware sales. Tracked technical and sales certifications of all field personnel and partners. Developed certification training paths for individuals to ensure company stayed current. Assisted sales team in responding to all UNIX hardware and software RFPs.
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Branch Technical ManagerInformation Builders 1995 - 1999Cincinnati, Ohio AreaManaged 7 to 8 technical representatives in their support of pre-sales and post-sales for Ohio, Kentucky and Indiana selling business intelligence, data warehousing, data integration and reporting software. developed proof of concept standards for pre-sales opportunities leading to shorter pre-sales cycles and improved win rates. Won company-wide award Rookie Tech Rep. -
Account ManagerCars Information Systems 1990 - 1995
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Information Center DirectorMarist College 1984 - 1989
Karen Herdina Skills
Karen Herdina Education Details
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Computer Science
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Political Studies/Pre-Law
Frequently Asked Questions about Karen Herdina
What company does Karen Herdina work for?
Karen Herdina works for Operational Performance Success
What is Karen Herdina's role at the current company?
Karen Herdina's current role is President at Operational Performance Success.
What is Karen Herdina's email address?
Karen Herdina's email address is kh****@****qft.com
What is Karen Herdina's direct phone number?
Karen Herdina's direct phone number is +131724*****
What schools did Karen Herdina attend?
Karen Herdina attended Marist College, Presbyterian College.
What are some of Karen Herdina's interests?
Karen Herdina has interest in Social Services, Economic Empowerment.
What skills is Karen Herdina known for?
Karen Herdina has skills like Leadership, Management, Product Management, Operations Management, Strategic Partnerships, Strategy, Team Building, Strategic Planning, Saas, Sales, Project Management, Organizational Development.
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