Karen Hickling, Bsb.Hrm Email and Phone Number

• Oversee and manage human resources for the state of Florida operations, consisting of Orlando, Tampa and Miami branch offices and three administrative associates• Ensure branch compliance with employment practices, policies, procedures and state and federal labor laws. Including EEOC, FLSA, FLMA, and ADA, etc. • Administer company and region-specific employee benefit programs• Redesigned recruitment and on-boarding processes statewide, resulting in improved time to hire by 50%• Identified and resolved long-term recruitment challenges for one of the company’s larger and more significant contracts

• Engaged business community and provided human resources consulting services in areas such as; HR Management, Recruitment, Regulatory Compliance, Performance Management and Training & Developmento Established and implemented the Human Resources Department for a large and progressive company, which included; hiring 2 HR staff members, revamping company-wide hiring processes and job descriptionso Implemented a new timekeeping system and policies for a small company bringing them into compliance with federal and state wage and hour labor lawso Conducted “Respect in the Workplace” management training (anti-harassment and anti-bullying) for around 100 employees of local for-profit and non-profit organizations• As Chairperson, successfully revitalized the Employer Advisory Council; advisory board to the state Employment Development Department (EDD)o Recruited 6 new board members made up of local business ownerso Planned and presented educational workshops with subject matter experts in areas such as; I-9 Compliance  Labor Law Update  Anti-Harassment and Anti-Bullying• Presented key note address at local business organizations on subjects such as;o The impact of legalization of marijuana on the workplace o Regulatory compliance o Hiring and retaining employees

•Facilitate new time reporting system implementation•Support Joint Commission compliance as Member of Healthcare District Accreditation readiness team•Formalize patient-centric environment within Healthcare District, serving as Steering Committee Chairperson

•Engaged and empowered employees through collaborative transformation initiative•Employed strategic change and performance management, driven by employee engagement survey •Proactively modified recruitment operations and inclusive orientation

•Drove HR operations and staff through daily functions, activities, and operations•Developed managerial structure for 100 management team members•Benchmarked internal benefit and salary offerings to create competitive and compliant programs•Interpreted labor laws, government regulations, and employee performance policies for managers•Administered FMLA/CFRA provisions to manage and maintain employee leaves of absence•Conducted internal personnel-related investigations•Represented the company in all outside employee mediation hearings and depositions•Instrumented successful transition of Lancaster Community Hospital to Palmdale Regional Medical Center (PRMC)• Resolved new facility change management concerns via employee acclamation, training, and additional resources• Flawlessly handled multiple regulatory surveys and licensure for new hospital • Collaborated with management and administration to mitigate employee concerns and improve performance