• Handle all administrative and technical tasks in small HOA office of gated community, including process documentation, accounts payables, check deposits, email blasts, website updates, video surveillance research and software upgrades.• Assist homeowners with questions, complaints, and issues with HOA accounts, amenities, visitor access, applications, community bylaws and guidelines. Assist Board of Directors and Committees with meetings, documents, and projects.• Took on reconciliation of an account involving research through both digital and paper media dating back to 2009 to determine monies that can be used as income.• Leading project to obtain updated Easement agreements from portion of community to offer Verizon Fios in the western side of the community.

• Scheduled and performed property inspections on over 600 homes to maintain, or achieve, minimum community standards for maintenance, landscaping, safety, and compliance issues.• Responded to and investigated allegations of property code violations to determine validity of complaints and the appropriate course of action to mitigate issues, following due process bylaws. • Prepared and mailed notification, violation, and hearing letters to homeowners within legal time frames

Processed ALTA and Closing Disclosure documents, reconciled buyer and seller HOA accounts, posted checks, resolved monetary discrepancies with settlement companies.

Maintained property and AP files for over 200 communities, assisted mailroom with incoming mail, equipment, and large mailings.

Contracted to Fannie Mae. Oversaw multiple projects across all phases from scope definition through production release.

• Successfully assumed management of a high-priority and challenging set of ten projects dealing with the billing, reconciling, and remitting of sales tax for all products.• Participated in definition of new corporate project management methodology and helped in the development of templates to be used by the new PMO.

• Trained, supervised, and mentored a small team providing project and work order support.• Calculated future resource needs to achieve accurate capacity planning and project allocation, remaining actively involved in troubleshooting production issues and development work.

• Guided over ten projects to add both functionality and new invoices to corporate automated invoicing platform, further reducing invoice preparation time by billing department and fulfilling new contractual agreements with corporate partners. Followed projects from initiation through design, development, testing, release, and post-production.• Recoded database job and stored procedures to efficiently create billing files for over 100 products; reduced the number of job steps by 85% and cut job time by 75%.• Pioneered the implementation of Agile software development methods within project team, resulting in more efficient time and resource management, more frequent delivery of end products, and better focus on customer needs.

• Acting as a requirements analyst, drove project to automate monthly invoices for corporate partner and helped with both design and development of database objects; resulted in a 75% reduction of invoice preparation by billing department and provided a base for an automated invoicing platform for all future invoices.• Converted over 100 MS Access queries to Business Objects reports, standardized report format and ultimately reduced user run time by 90%. • Designed and built Crystal Reports using Business Objects as a distribution and scheduling tool; coded stored procedures and T-SQL queries to retrieve report data from multiple databases; enhanced and maintained existing Web Intelligence Universe and trained end users on features and report scheduling.

• Collaborated with IT department on automation of invoice upload to the accounting system, eliminating approximately 15 hours of manual input each month.• Devised cross-training system for billing analysts allowing for better coverage during vacations and natural resource turnover.

• Streamlined month-end reconciliation procedures, resulting in more efficient time and resource management.• Documented all billing and reconciliation procedures for Sarbanes-Oxley compliance.