• Responsible for requirements gathering and report development, testing, and training related to Hospital and Surgical Services. • Analyse, troubleshoot and design data to meet the project parameters. • Identify priorities and create data definitions used region wide • Execute reporting requirements using tools such as Business Objects, Crystal, Cognos, Tableau and SQL. Participated in new and ongoing development of a Cognos models (Framework Manager, Transformer, Workbench) to… Show more • Responsible for requirements gathering and report development, testing, and training related to Hospital and Surgical Services. • Analyse, troubleshoot and design data to meet the project parameters. • Identify priorities and create data definitions used region wide • Execute reporting requirements using tools such as Business Objects, Crystal, Cognos, Tableau and SQL. Participated in new and ongoing development of a Cognos models (Framework Manager, Transformer, Workbench) to be used as the primary source for reporting in the region. - Development for datamart and model include subject areas: Finance, Hospital and External Medical (Claims). Show less

Lead Business Information Analyst. Developing Cognos Portal and leading Report Analyst team by architecting standards, strategies and technologies. Presenter at the 2011 IOD Conference in Las Vegas. Reports developed for all areas of the company managed using sprint methodology.

• Analyzed the road map for merging Business Objects and SAP BI/Netweaver tool sets • Globally documented, developed, and supported backend and front end reporting for business • Supported full life cycle projects on SAP BI versions 3.x and 7.x. • Saved 40 man hours/week and improved the delivery time of the Finance team’s month end reporting by moving off of a proprietary desktop VB distribution process to SAP’s Enterprise Broadcaster tool • Re-engineered Marketing team’s… Show more • Analyzed the road map for merging Business Objects and SAP BI/Netweaver tool sets • Globally documented, developed, and supported backend and front end reporting for business • Supported full life cycle projects on SAP BI versions 3.x and 7.x. • Saved 40 man hours/week and improved the delivery time of the Finance team’s month end reporting by moving off of a proprietary desktop VB distribution process to SAP’s Enterprise Broadcaster tool • Re-engineered Marketing team’s monthly reports using Business Objects reporting solution for web traffic analysis over a SQL database.• SAP BI development included the building and support for info objects, info providers, process chains, Broadcaster, aggregates, BEx and Web Application Designer templates • Designed and managed MS Sharepoint workflow processes for application change management, security access requests, Sarbanes-Oxley (SOX) auditing and document management for BI team and end users • Developed test plans and performed testing for BW v3.0 to BI v7.0 upgrade project. • Migrated Tax reporting from unsupported system to SAP BI BEx reports with SAP BI source data. Designed and managed the BI security for Asia Region reporting • Security included Authorization Relevant objects, data and role menu limitations, naming restrictions and hierarchy considerations • Managed the transition of security support from the US corporate office to the Asia Region IT teams Show less

• Senior developer/administrator for Business Objects/ WebIntelligence/BCA, BEX, Web Application Designer, and SAP Portals • Redesigned universes and reports to transition from a proprietary data warehouse to SAP’s Business Warehouse (BW)• Participated on a team to implement Supply Chain BI reporting • Migrated SAP Portal 5 on NT to Enterprise Portal 6 (Netweaver) on Unix • President’s award for implementing SAP Portal as part of a million-dollar BI sales reporting solution… Show more • Senior developer/administrator for Business Objects/ WebIntelligence/BCA, BEX, Web Application Designer, and SAP Portals • Redesigned universes and reports to transition from a proprietary data warehouse to SAP’s Business Warehouse (BW)• Participated on a team to implement Supply Chain BI reporting • Migrated SAP Portal 5 on NT to Enterprise Portal 6 (Netweaver) on Unix • President’s award for implementing SAP Portal as part of a million-dollar BI sales reporting solution • Worked directly with BW developers to analyze, design and troubleshoot data models, cube and ODS • Translated business requirements into technical documentation• Acted as primary support for company-wide reporting issues • Delivered and supported Business Objects reporting for Siebel, Remedy, Oracle, Sybase, MS Access and SQL data sources • Supported 500+ Business Objects/Portal users worldwide • Designed and maintained department’s intranet web site using FrontPage, HTML, MS Sharepoint, and Photoshop Show less

• Designed and implemented a best practice corporate help desk and desktop support department. • Started with a 4 person dispatch help desk that resolved less than 10% of all calls to a skilled 10 person team with state of the art skills, tools and salaries resolving 75-80% of calls on first contact • Implemented the use Avante’s call center phone system, upgraded and redesigned the workflow of the Remedy call tracking system, and managed the development of a company Help Desk website… Show more • Designed and implemented a best practice corporate help desk and desktop support department. • Started with a 4 person dispatch help desk that resolved less than 10% of all calls to a skilled 10 person team with state of the art skills, tools and salaries resolving 75-80% of calls on first contact • Implemented the use Avante’s call center phone system, upgraded and redesigned the workflow of the Remedy call tracking system, and managed the development of a company Help Desk website • Managed 10 Help Desk and 9 Desktop technicians • Managed support of over 3000 PCs, laptops and Macintosh computers across 4 buildings and remotely • Designed and managed best practice policies, procedures, reporting and SLAs/metrics. Show less

Formerly known as Genetics Institute• Designed and implemented a corporate Help Desk • Centralized the team into one location to maximize the use of resources and tool • Managed upgrade of Help Desk tracking system• Interviewed departments and management to identify support requirements, hired and managed call center personnel• Selected and implemented required tools and resources needed to deliver services, standardized policies & procedures to align with American Home… Show more Formerly known as Genetics Institute• Designed and implemented a corporate Help Desk • Centralized the team into one location to maximize the use of resources and tool • Managed upgrade of Help Desk tracking system• Interviewed departments and management to identify support requirements, hired and managed call center personnel• Selected and implemented required tools and resources needed to deliver services, standardized policies & procedures to align with American Home Product’s (parent company) IT structure Show less

• Reported to VP of Training • Managed and reviewed corporate training standards • Designed and implemented training solutions for Y2K IT projects • Member of the IT Intranet Steering committee • Wrote IT manual for support services complete with policies, procedures, metrics, SLA’s and tools

• Redefined support priorities/SLAs to align with publishing deadlines, workflow securities and other business requirements • Directed/Managed the support for the corporate head quarters including 4 nation-wide regional offices totaling in a 2600+ user base • Developed and implemented best practice support standards • Identified, purchased & implemented tools that increase support productivity including Call Center phone system, call tracking system (Magic Solutions), and… Show more • Redefined support priorities/SLAs to align with publishing deadlines, workflow securities and other business requirements • Directed/Managed the support for the corporate head quarters including 4 nation-wide regional offices totaling in a 2600+ user base • Developed and implemented best practice support standards • Identified, purchased & implemented tools that increase support productivity including Call Center phone system, call tracking system (Magic Solutions), and managed/designed the implementation of Help Desk Intranet website company wide • Hired and managed 3 site supervisors (NY, NY; Chicago, IL; Newton, MA) • Managed skill assessments and training for staff• Developed a working knowledge of all main MS products, OS's include Windows 95, 3.1, System 7.x, and DOS 5.0-6.x. Novell with NT, UNIX and SUN servers Show less