Karen T. Email & Phone Number

Seattle, Washington, United States

Seattle, Washington, United States

Answer a dedicated phone line for families calling to access homeless services; provide phone support for families as necessary to secure safe and stable housing, providing financial assistance where necessaryListen and collect information in a compassionate and trauma-informed mannerRespond effectively to callers, utilizing active listening skills, thorough assessment and problem-solving techniquesAdminister screening tool to assess needs and determine eligibility for servicesEnsure documentation for each call is complete and accurate, including tracking financial assistanceEnter data into multiple data collection systems and maintain accurate and confidential client records and electronic files and database systemsUtilize motivational interviewing techniques to help families identify their strengths and assist to creatively identify solutions and alternate housing arrangements that quickly resolve their housing crisisUtilize clinical skills to rank families based on vulnerabilityProvide referrals as needed and connect callers with various servicesAssist in coordinating daily internal shelter placementMaintain good working relationships and strong partnerships with in-house teams and other community providers to provide the best support for callersMaintain confidentiality regarding clients, personnel and other internal affairs of Mary’s PlaceMaintain accurate and timely statistics and documentation to meet program goals and contractual requirementsParticipate in regular staff and team meetingsEnsure all responsibilities are carried out and enforce Mary’s Place rules and policie

800 Cedar Terrace

Sales, Customer Service. Sales and Marketing presentations and Recruiting .

Columbia, South Carolina Area

Bachelor Of Business Administration - Bba, Business, Management, Marketing, And Related Support Services, 4.0

Associate'S Degree, Criminal Justice And Corrections

Criminal Justice Major