Karen Joy, Shrm Email & Phone Number

San Diego, California, US

• Hired to support company growth initiatives with a major focus on leadership development and succession planning. Responsible for strategy & execution of all HR functions including recruiting, benefits, onboarding.
• Training, development, reorganization and compensation redesign projects contributed to 17% topline revenue and 20x net profit growth YOY
• Completed migration from ADP to Paylocity and successfully built out entire Paylocity HRIS
• Created and deliver custom leadership training program for both Managers and front-line team members

San Rafael, CA, US

• Hired to establish a strong foundation for company growth. Led the development of the organizations’ strategic plan, including implementation of total rewards strategies, compensation redesigns, performance management.
• Contributed to 2x topline revenue growth in the following ways:o Led the development of the organization’s first strategic plano Created budgets and KPIs to support implementation of performance management systems to.

• Responsible for generating 50% of the annual revenue, I led 3 departments and 25 team members who made that happen every year. Recruited by the CMO to lead the restructuring of sales, customer care, business.
• Improved employee relations by leading division open forums that led to overall increases in retention, promotion and production
• Turned around declining B2B and B2C sales departments in <1 year achieving 15-20% YoY growth
• Led Business Development effort that generated record level revenue on inaugural launch
• Led redesign of the Salesforce platform, achieving a 25% increase in NPS score for customer care team
• Implemented strategies that boosted individual performance up to 35% YOY

• Launched consulting group offering operations, sales, and HR expertise to franchisees, franchisors and startup founders within the health, wellness, and fitness industries.Key Accomplishments
• Took over a challenged chain of studios (in NYC, LA, Encino, OC, Houston, and Chicago) and led company turnaround into profitability (200% change), exited the current CEO, recruited a new CEO and assisted with.
• Worked as an interim COO for franchisor and led reorganization that drove franchisee and franchisor revenue to their most profitable in the history of the company
• Worked as interim COO for large franchisee in LA assisting with reorganization that led to 50% increase in topline revenue YOY
• Supported franchisees in implementation and execution of scalable systems and processes resulting in record numbers, including driving 37% YoY sales growth, achieving a 40% YoY increase in MRR, 80% YoY increase in.
• Held several other startup and interim COO positions for clients in the wellness industry

Held several positions including Director of Sales, Operations and Marketing and Chief Marketing Officer. Oversaw up to 12 direct reports, and led teams of 75+ and up to $60M in sales.

Political Science And Government

B.S., Exercise Physiology

Organizational Leadership

Education record

Education record