Karen K. Email & Phone Number

Davison, Mi, Us

Michigan, United States

Davison, Mi

· Identify revenue opportunities through communications, programs, promotions and other activities as needed. · Qualify and generate sales. · Responds in a timely manner to incoming tasks (responding to requests for quotes, order entry, technical assistance, product selection, resolving customer issues); outbound activities (following up on quotes, opportunities, and leads and maintaining account relations); providing support to Outside Sales Managers, Manufacturer’s Representatives, and Distributors. · Responsible for promoting all aspects of exceptional Customer Service. · Works closely with Outside Sales, Account Management, Research and Development and New Business Development. · Assist in planning for trade shows.· Streamline processes for returns, inventory onsite and offsite. · Technical product support for customers and outside sales reps.· Assist in interviewing and hiring· Assist in Strategic Planning

Supervised Associates in selling, ensuring the store's in-stock position, and maintaining an appealing and organized store appearance. Assisted in staffing and scheduling, identifying and resolving stock deficiencies, supervising associates in selling behaviors, resolving customer issues and concerns, and supporting service needs for both installed sales/special orders and product sales. Interviewing, hiring, motivating, coaching, training, developing, and communicating to associates. Performance management process, including semi-annual review of associate performance and executing the associate disciplinary process when necessary. Operations Management included supervision of front end processes involving sales and return transactions, as well as special services and lot support. Overseeing the back end processes, including receiving and freight teams to ensure that merchandise is received and stocked appropriately. Maintain and operate all store equipment and systems as well as manage daily financial operations. Developed a command of store standard operating procedures (SOP's), especially those involving Safety compliance. Business Analysis and Merchandise Planning Initiatives that include driving department profitability through analysis of sales trends. Working with key partners (Store Managers, Field Merchandising, MET Teams) to plan merchandise placement and signing. Support stock integrity through inventory management processes.

Flint, Mi

•Assist and educate customers on lighting selections that will create the look and feel that will fit their home. •Built lasting relationships with customers by attentively following up on inquires and purchases.•Work with contractors on blueprints for interior and exterior lighting placement.•Attended training on both light fixtures, bulbs, and sales.•Managed purchasing and inventory•Bookkeeping