Karen Kern, Phr work email
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Karen Kern, Phr personal email
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Gecko Hospitality is the largest management recruitment company dedicated to the Restaurant and Hospitality industry. I am concentrating my efforts on helping Hotel Managers find new opportunities in Iowa, Eastern Pennsylvania, Arkansas, Nebraska, Colorado, Delaware and Idaho. As a former Director of Human Resources for Marriott, I certainly have a solid understanding of the challenges that hotels face. I appreciate what it takes to be a great hotelier in this industry: a manager who can lead by example with a customer service focus and drive results to the bottom line. I enjoy challenges and do not accept high turnover as the general nature of hospitality. To me, if you have high turnover, you are continually in "training mode" and cannot deliver exceptional customer service that guests expect. Delivering "exceptional" customer service should be the norm...not the exception.
Kern Consulting
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RetiredKern Consulting Jan 2002 - PresentUnited StatesAssisted businesses with their difficult recruiting challenges working in a number of different industries to include: hotels, finance, insurance, non-profit and manufacturing
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Executive Hospitality RecruiterGecko Hospitality - Forbes 2018/2019 America'S Best Professional Recruiting Firm Jul 2017 - Dec 2020RemoteExecutive management hospitality recruiter
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Director Of Human ResourcesMarriott International Aug 1988 - Jan 2002• Minimized turnover by 78% over a 10-year period by modifying the recruitment process, developing a mentoring program for new hires, integrating a supervisory training program, and organizing employee recognition programs• Successfully reduced workers’ compensation premium by $100K over eight years by leading the hotels’ safety program as well as by addressing safety matters and initiating incentives• Conducted renegotiation health insurance contracts resulting to $72K worth of cost savings• Evaluated and identified training necessities and rendered support in developing personal action plans for 300 employees; which resulted in higher employee retention, lower unemployment insurance cost, and high customer satisfaction rankings• Generated $50K annual savings by restructuring the department’s expenditure• Facilitated recruitment in local and national college for Marriott International; subsequently employing 50 management trainees per year, thereby recognizing Marriott as the hotel of choice for college graduates• Offered assistance to the General Manager in developing and executing succession plans• Acted as effective consultant and facilitator for managers and department trainers for the Renaissance and other Marriott properties, thus increasing the excellence and reliability of training programs• Held accountability in managing trainings on various areas, such as diversity, sexual harassment, time management, customer service, EEOC/AA guidelines, and interviewing and counseling
Karen Kern, Phr Skills
Karen Kern, Phr Education Details
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Illinois State University
Frequently Asked Questions about Karen Kern, Phr
What company does Karen Kern, Phr work for?
Karen Kern, Phr works for Kern Consulting
What is Karen Kern, Phr's role at the current company?
Karen Kern, Phr's current role is Human Resource Professional.
What is Karen Kern, Phr's email address?
Karen Kern, Phr's email address is kk****@****ail.com
What is Karen Kern, Phr's direct phone number?
Karen Kern, Phr's direct phone number is +151525*****
What schools did Karen Kern, Phr attend?
Karen Kern, Phr attended Illinois State University.
What skills is Karen Kern, Phr known for?
Karen Kern, Phr has skills like Customer Service Driven, Employee Benefits, Recruiting, Talent Acquisition, Training, Customer Service, Employee Training, Leadership Development, Deferred Compensation, Public Speaking, Human Resources, Succession Planning.
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