From its 1966 founding in Kansas City, Missouri, Lockton has grown to become the largest privately held insurance broker in the world and 8th largest overall. We’re purposefully unconventional, insatiably curious and Uncommonly Independent.More than 7,500 professionals provide 52,000 clients globally with creative solutions in risk management, insurance and employee benefits consulting. Our entrepreneurial Associates are committed to service and empowered with a single-minded focus on delivering results for clients.For 12 consecutive years, Business Insurance has recognized Lockton as a "Best Place to Work in Insurance"​ in the U.S. For 8 consecutive years, Business Insurance has recognized Lockton as a "Best Place to Work in Insurance."● Implemented a corrective action process that was better aligned with the company’s cultural values. Resulted in zero legal escalations and an increase in employee satisfaction from 92% to 94%.● Initiated a complete transformation of Annual Performance Review process which focuses on qualitative assessments that are better aligned with employee responsibilities and learning & development goals. ● Rolled out a post-covid hybrid work environment with 87% overall retention.●. Assisted with developing and implementing a human capital strategy that facilitated a 61% year over year headcount increase through aggressive recruiting and internal retention initiatives. ●. Member of DEI Council that implemented initiatives which resulted in a 9.8% increase in employee satisfaction year over year.

Kaplan is one of the world’s largest and most diverse education providers and has been a beacon for expanding educational access, a leader in instructional innovation and was a pioneer in online education. Kaplan is a leader in the New Economy Skills Training, which includes immersive computer coding “boot-camps” for people seeking to become web developers. Metis offers both data science for corporate training and a boot camp program. Metis has been accredited by the Accrediting Council for Continuing Education & Training (ACCET).● Re-engineered and implemented a data driven performance management process that was cited as a primary reason for a 32% increase from the previous year on the question, “I work for an environment that promotes trust and openness” and an overall increase of 42% on the survey.● Developed policies and procedures, facilitated more than 30 reorganizations, created separation agreements, mediated disputes, conducted investigations and administered corrective action. Reduced legal escalates by 72%.● Provided front end support for our engineering and data acquisitions and start-ups.● Prepared and executed 16 reorganizations that impacted more than 500 employees which resulted in no legal escalations.● SME on employee relations issues, as well as developing retention strategies for our top performers ● Created and facilitated more than 50 training manager sessions to educate managers on how to proactively address employee situations to lead the employee to feel respected and reduce legal exposure.

●.Developed and implemented training programs including management recruitment, employee relations, benefits, labor and management skills for a luxury 4 Star Hotel. ●.Re-engineered the methodology for attracting, retaining and developing talent resulting in an increase of employee and guest satisfaction by 15% through a more extensive screening process and post-recruitment follow-up. ●.Interpreted labor contracts, developed policies, mediated disputes, conducted investigations, administered disciplinary action, heard grievances and counseled employees on work/life issues.Reintroduced and educated managers and associates on policies that reduced the number of grievances by 65% and increased efficiency in management coaching and counseling.●.Coordinated employee safety programs which lowered accidents by 10%.

● Designed, delivered, assessed and evaluated learning and organizational development programs (e.g.: mentoring, customer service, executive coaching, performance review and management development). ● Analyzed and identified organizational issues and implemented strategic solutions, that positively impacted the bottom line by 7% in net revenue.● Interpreted labor contracts, policies, mediated disputes, conducted investigations, administered disciplinary action, heard grievances and counseled employees on work/life issues. ● Achieved a 98% success rate in negotiation, mediation and arbitration through understanding the application of relevant labor and employment laws.● Conducted leadership development at all levels of the organization.● Coached employees on management skills, effective communication and relationship building.

● Developed the foundation of the hotel’s philosophy of world-class customer service by designing, marketing and implementing 10 key service concepts, resulting in a 19% increase on the J.D. Power and Associates scores.● Implemented incentive programs throughout hotel to reinforce newly learned customer service skills via various modalities that resulted in 57% improvement in monitored skills. ● Designed measurement tools, interpreted the data and analyzed the company’s return on the learning investment, that an increased gross revenue by 10%.● Developed in-house training materials including facilitator guides, participant manuals and job related aids (e.g.: Initial Training Plans, 30/60 Day Reviews, Quality Assurance Audits).● Facilitated training classes on a variety of topics for a staff of 1200 employees (e.g.: Orientation, Change Management, Recruitment Skills, Guest Service Agent Development and Training Reinforcement).

● Designed interpersonal/technical training, facilitator and participant manuals, as well as job related aids for senior management and hourly employees (e.g.: Front Desk and Mentoring Program).● Identified which behaviors had the greatest impact on business performance and designed a behavioral change strategy to bring about the desired change resulting in an increase of guest satisfaction by 25%. ● Responsible for evaluating training efficiency by conducting needs analysis.● Implemented succession planning and talent management programs.

● Consulted and trained 6,000 employees at 20 resorts globally, rolled out national training programs and managed relationship with external vendors.● Developed interpersonal/technical skill training for senior management and hourly employees.● Designed needs analysis for both the divisional and corporate development plans.● Implemented and monitored measurement tools and data analysis.