• Responsible for maintenance of the organization’s quality management system (QMS)• Ensured the organization’s QMS conformed to customer, internal, and ISO 9001 requirements• Worked with customer, employees, suppliers, and outsourcing firms to develop product requirements and quality plans• Maintained Internal Audit program• Responsible for accuracy and timely inspection/calibration of monitoring and measuring devices• Led a team including quality engineer, inspectors, and auditors to support QMS• Reported to top management on the performance of the QMS, as well as conducting periodic management review meetings• Oversaw all customer complaints and returns, implementing corrective actions, while maintaining open dialog with customers. • Implemented Deviation Request program to improve communications with customer, helped to reduce scrap and complaints. • Part of ERP implementation team, helped to manage day to day training and usage of system.• Managed Quality Control department.