After-school math tutor for the third grade. Focus on classroom management, following procedures, and individualized attention for students needing additional help. Topics covered including skip counting, multiplication, division and fractions.

Independent contractor supporting the Financial Services department with invoicing, A/R, Signings & Backlog, and GLR reporting. Comprehensive experience with writing procedures, meeting Sarbanes-Oxley standards, and following contract language. Accounts supported include: ABN Amro, Bank of America, AXA Technology, Lenovo, State of CA, Navistar.* Recommended and collaborated on streamlined procedures, resulting in the creation of universal Excel templates used across all sectors.* Extrapolated and consolidated data from three systems (QMF, Essbase, and Lotus Notes databases) to produce monthly report on resource activity.* Trained and supervised team members on new procedures and timely completion of tasks.* Troubleshot and corrected journal entry miscodes for InterCountry Agreements (ICA) to move charges to proper departments.

• Assessed print job requirements and made recommendations of products and services to maximize cost efficiency and profits. • Provided quotes for copy and print services, working with third-party vendors when necessary. • Vendor of McDonalds, Marshall Fields.

• Worked with global second-level phone support on resolution of issues within the branch. • Provided first-level onsite technical support to a branch of eighty associates. • Supported various applications including Word, Excel, Essbase, and credit bureau reporting.

• Provided onsite customer support to a location of five hundred (500) desktop and laptop users. • Asset management specialist, responsible for the disposal of legacy hardware and the configuration and distribution of new assets. • Installed, configured and supported Lotus Notes clients and Domino servers.

• Strong emphasis on word processing skills, including creating, formatting, and printing documents in Word, Excel, PowerPoint, and Adobe PageMaker. • Created and maintained a FileMaker Pro database, importing data scanned into an Optical Character Recognition (OCR) application. • Assisted students and faculty with computing issues relating to network connections and server errors.