Resigned when I sold in Brampton and purchased in beautiful St Thomas. In this role I supported customers through program management accountabilities within various segments in the execution of the day-to-day management as it pertained to program changes; product sourcing, coordinating cost, availability, additions, deletions, and forecasting replenishment.

In this long time role I led the implementation and, on-boarding of (approx. 2500) new strategic, and key commercial customer’s profiled greater than $350,000.00 in annual spend within the expected time frame seamlessly.• Attended new client meetings with sales executives in order to evaluate the project scope, and to determine the duration of the implementation as well as, to establish change management process timelines.• Coordinated all meetings with internal and external… Show more In this long time role I led the implementation and, on-boarding of (approx. 2500) new strategic, and key commercial customer’s profiled greater than $350,000.00 in annual spend within the expected time frame seamlessly.• Attended new client meetings with sales executives in order to evaluate the project scope, and to determine the duration of the implementation as well as, to establish change management process timelines.• Coordinated all meetings with internal and external stakeholders• Created and updated project plans.• Developed CMP and SOP's.• Kept internal and external stakeholders informed through each stage of the project development.• Acted as a primary escalation point for all implementation issues.• Maintained and updated all document meeting details in Salesforce.com and communicated meeting summary details to all internal and external stakeholders• Collaborated with sales team member and development teams on all project deliverables, and kept the sales executives apprised of all unanticipated change that may impact the project completion time frame.• Coordinated cross functional tasks as it related to the creation, implementation and maintenance of customer requirements for 3rd party e-commerce EDI integration.• Led/coordinated the setup of new customer's in all systems; alpha (proprietary) db and e-commerce (proprietary) platforms to support the customer’s on-line ordering requirements.• Communicated information to all assigned sales associates and internal departments to ensure consistency of the agreement.• Performed internal audits/review of the client setup prior to go live to ensure accuracy based on the customer’s expectations for a seamless no interrupt transition.• Established key metrics for tracking and measuring the customer’s experience. (lessons learned)• Consultative approach for existing customers to make recommendations for operational process improvements and customer efficiency. Show less

In this role I supported the margin growth of our existing business core contracts through collaboration with the sales team, sales executives and the Commercial Bids & Contracts Manager by analyzing the current product offering and made appropriate similar product recommendations on all of their high usage items in order to maximize profitability for the business.• Accountable for analyzing the customers’ existing core product contract list where the profitability was below company… Show more In this role I supported the margin growth of our existing business core contracts through collaboration with the sales team, sales executives and the Commercial Bids & Contracts Manager by analyzing the current product offering and made appropriate similar product recommendations on all of their high usage items in order to maximize profitability for the business.• Accountable for analyzing the customers’ existing core product contract list where the profitability was below company expectations.• Ensured that the new accepted price file was implemented. Show less

• Award for consistently providing outstanding customer experiences. Focused on providing an excellent customer experience.