Customer Support Specialist
Current-Configuring environments for pilots, implementations, and production projects- Testing configurations for our client’s environments.- Performing maintenance tasks: executing, improving, and creating maintenance scripts in our backend and persistence models- Investigate technical issues using analytical tools: Smartlook, Metabase, AWS & CloudWatch- Customizing User Interfaces to meet specific requirements- Engaging with internal and external stakeholders to provide updates on their questions, issues and configurations.- Documenting configurations, features, and internal tools for reference and knowledge sharing- Assisting with the maintenance and development of new features for our internal tools.